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CQC report explained · a residential care home

What the CQC found at The Hawthorns

Goodpublished 22 April 2021, 5 years ago

Rated Good: inspectors found the home performing well and meeting their expectations.

The five questions inspectors ask
Safe?
Good
Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?
Good
Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?
Requires improvement
Are people treated with kindness and dignity?
Responsive?
Requires improvement
Is care built around the person? Care plans, activities, complaints.
Well-led?
Good
Is the home run well? The manager, the culture, how problems get found and fixed.
The report

We have not explained this report yet

The CQC has not yet published an inspection report for The Hawthorns.

The story over the years

Every inspection of The Hawthorns

4 rated inspections over 2 years: the service has improved, from Requires improvement to Good.

  1. April 2021Goodcurrent ratingup from Requires improvement
    Safe: GoodEffective: GoodCaring: Requires improvementResponsive: Requires improvementWell-led: Good
  2. December 2020Requires improvementup from Inadequate
    Safe: Requires improvementWell-led: Requires improvement
  3. April 2020Inadequatedown from Requires improvement
    Safe: InadequateEffective: Requires improvementWell-led: Inadequate
  4. July 2019Requires improvement
    Safe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
  5. June 2025

    Registered with the Care Quality Commission on 12 June 2025.

Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.

Next steps

Weigh the report against the rest

This home

Fees, photos and reviews from families

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Care at home

At least 100 live-in carers within about an hour of Cheshire East

These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.

Most charge £980 to £1,260 a week. 88 can care for a couple. 10 years' experience on average.

Zahimisa K.
2 reviews
From £1,015 a week, 6 years caring
Based about 28 minutes from Cheshire East. Can care for a couple
Oyakhire A.
1 review
From £1,082 a week, 4 years caring
Based about 31 minutes from Cheshire East. Can care for a couple
Camille F.
2 reviews
From £1,610 a week, 25 years caring
Works in the Cheshire East area. Can care for a couple
Margaret K.
1 review
From £980 a week, 25 years caring
Based about 36 minutes from Cheshire East. Can care for a couple
“She is an exemplary carer, she is knowledgable empathetic and very respectful in the home.”
Katrina R., about Camille F.
“He developed a close affinity with Terence, spending time talking with him before he retired to bed and looking after his needs during the night.”
John P., about Rodrigo Javier B.
See live-in carers near Cheshire EastProfiles, rates and reviews are free to look at.

Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.