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CQC report explained · a residential care home

What the CQC found at The Hawthorns

Goodpublished 14 March 2020, 6 years ago

Rated Good: inspectors found the home performing well and meeting their expectations.

The five questions inspectors ask
Safe?
Good
Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?
Good
Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?
Good
Are people treated with kindness and dignity?
Responsive?
Good
Is care built around the person? Care plans, activities, complaints.
Well-led?
Good
Is the home run well? The manager, the culture, how problems get found and fixed.
The report

We have not explained this report yet

The CQC has not yet published an inspection report for The Hawthorns.

The story over the years

Every inspection of The Hawthorns

3 rated inspections over 3 years: the service has improved, from Requires improvement to Good.

  1. February 2021Inspected but not ratedcurrent rating
    Safe: Inspected but not rated
  2. March 2020Goodstayed Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  3. December 2017Goodup from Requires improvement
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  4. September 2016Requires improvement
    Safe: Requires improvementEffective: Requires improvementCaring: Requires improvementResponsive: GoodWell-led: Requires improvement
  5. May 2022

    Registered with the Care Quality Commission on 3 May 2022.

Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.

Next steps

Weigh the report against the rest

This home

Fees, photos and reviews from families

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Care at home

At least 100 live-in carers within about an hour of Birmingham

These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.

Most charge £950 to £1,230 a week. 78 can care for a couple. 9 years' experience on average.

Janet T.
1 review
From £1,120 a week, 24 years caring
Based about 4 minutes from Birmingham. Can care for a couple
Maria K.
1 review
From £980 a week, 5 years caring
Based about 5 minutes from Birmingham
Nokuthula N.
1 review
From £1,015 a week, 14 years caring
Based about 11 minutes from Birmingham
Olawale Isaac A.
1 review
From £1,120 a week, 10 years caring
Based about 11 minutes from Birmingham. Can care for a couple
“God doesn't make people like her anymore!”
Orkadi L., about Fernanda L.
“I have never met a person who is so kind and thinks about others before himself to such an extent as Chris Malagala.”
Brian G., about Chris M.
See live-in carers near BirminghamProfiles, rates and reviews are free to look at.

Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.