CQC report explained · a residential care home
What the CQC found at The Haven Residential Care Home Limited
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People told inspectors they felt safe. Staff knew how to respond to abuse, accidents and emergencies, and medicines were administered by trained staff.
- Effective?
- Good
- Staff received training and additional training was provided when people's needs changed. People were supported with food, drink, healthcare and decisions about their care.
- Caring?
- Good
- Staff knew people's preferences and supported their independence, privacy and relationships with family and friends.
- Responsive?
- Good
- Care plans were personal and regularly reviewed. People were supported with changing needs, activities, hobbies and access to the local community.
- Well-led?
- Good
- The registered manager used audits, meetings and people's views to monitor and improve the service. Staff said they felt supported and worked well as a team.
What inspectors found, January 2019
Rated Good; inspectors found safe, kind and personalised care, with no serious risks or concerns identified.
Inspectors visited the home without notice on 6 December 2018. They spoke with all five people living there, the registered manager and one care worker. They reviewed two care files and other records.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines arrangements, suitable training and good support with healthcare, food and drink.
People were treated with kindness and respect. They were involved in their care, supported to remain independent and helped to take part in activities and community life. The home had also been rated Good at the previous inspection.
People felt safe
People said they felt safe and relaxed. Staff understood safeguarding, emergency procedures and how to report concerns.
“People felt safe living at the service.” from the report
Kind and respectful care
Inspectors saw positive relationships between staff and people. Staff respected privacy, supported personal choices and encouraged independence.
“Staff continued to provide a very caring environment.” from the report
Personalised support
Care plans reflected people's wishes and were reviewed regularly. The home adapted support and the environment when people's needs or interests changed.
“We saw from care records that people had person centred care plans in place which were very inclusive of people's views and wishes.” from the report
Good management and teamwork
The manager used audits and people's feedback to review the service. Staff had regular handovers and meetings to share important information.
“People benefited from a staff team that worked together and understood their roles and responsibilities.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you assess and review my relative's mental health needs and their ability to make decisions?
- 02How will you support my relative to manage medicines safely and maintain as much independence as possible?
- 03How often will my relative's care plan be reviewed, and how will they and their family be involved?
- 04Which activities, hobbies and community visits could you support my relative to take part in?
- 05How do you record and act on any concerns, accidents, complaints or changes in my relative's needs?
This was an unannounced inspection covering the home, the care provided and all five CQC questions; inspectors spoke with five people and reviewed two care files, and the report used a shorter format because the overall rating had not changed. This explanation was written from the published report of 26 January 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of The Haven Residential Care Home Limited
2 rated inspections over 3 years: the service has held its Good rating throughout.
- January 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at The Haven Residential Care Home Limited →
- July 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2014
Report published without a new overall rating.
- January 2014
Report published without a new overall rating.
- January 2013
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 17 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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35 live-in carers within about an hour of Essex
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,260 a week. 25 can care for a couple. 10 years' experience on average.
“Not only was she professional, polite and efficient but she bought a lovely smile and laughter to my parents home.”
“She brought fun and stimulation into mums life.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.