CQC report explained · a residential care home
What the CQC found at The Hamptons
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found that risks were assessed, medicines were managed safely, infection control arrangements were in place and staffing levels met people's needs. Accidents and incidents were reviewed so lessons could be learned.
- Effective?
- Good
- This question was not inspected during this focused inspection. The previous rating was used when calculating the overall rating.
- Caring?
- Good
- This question was not inspected during this focused inspection. The previous rating was used when calculating the overall rating.
- Responsive?
- Good
- People were involved in planning their care and were supported to make choices and maintain their independence. Activities were tailored to people's interests, and staff responded promptly to people's changing needs.
- Well-led?
- Good
- Inspectors found an open and supportive management culture. Audits covered areas such as medicines, infection control, accidents and health and safety, with action taken when improvements were needed.
What inspectors found, March 2023
The Hamptons rated Good; inspectors found people were safe, supported by familiar staff and offered personalised care and activities.
This was an unannounced, focused inspection on 1 and 2 February 2023. Inspectors spoke with people living in the home, relatives, staff and health professionals. They also observed care and checked care records, medicines, infection control and management records.
The home was rated Good overall. Safe, Responsive and Well-led were rated Good. Inspectors found that people felt safe, staff understood their needs, and risks, medicines and staffing were managed appropriately. The home had a stable staff team and did not use agency staff.
People were involved in planning their care and were supported to make choices and remain independent. Inspectors also found a range of activities suited to people's interests, good family contact and systems for reviewing and improving the quality of care.
People felt safe
People and relatives said they felt safe. Inspectors found that staff understood people's risks and that safeguarding concerns were acted on.
“People told us they felt safe living at Hampton House.” from the report
Personalised care
People helped plan how their care was provided. Their life histories, preferences and communication needs were recorded.
“People were supported to plan and make their own decisions about how they would like their care delivered.” from the report
Activities and relationships
People could choose how to spend their time and had access to activities linked to their interests. Relatives were welcomed and supported to visit.
“A range of activities which were tailored to people's interests were available.” from the report
Active management
The management team used audits and action plans to monitor care and make improvements. Staff and other professionals spoke positively about how the home was run.
“The registered manager and deputy manager operated effective systems to monitor the quality of care they provided people living at Hampton House.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you meet my relative's particular health and nursing needs, and how would these needs be reviewed?
- 02How do you support people who manage some or all of their own medicines, and how do you check that this remains safe?
- 03Which activities and interests could my relative take part in, and how would you adapt them to their preferences?
- 04How would my relative and family be involved in monthly care reviews and decisions about care?
- 05How do you maintain staffing levels when regular staff are unavailable, given that the home does not use agency staff?
This was a focused inspection of Safe, Responsive and Well-led; Effective and Caring were not inspected and their previous ratings were carried forward when calculating the overall rating. This explanation was written from the published report of 4 March 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, February 2021
The Hamptons: inspected but not rated; inspectors were assured infection prevention and control arrangements were safe.
This was an announced, targeted inspection on 3 February 2021. It looked only at infection prevention and control arrangements during the coronavirus pandemic.
Inspectors were assured that the home was using personal protective equipment safely, testing people and staff, managing admissions, cleaning the premises and keeping its infection control policy up to date. People’s health was monitored and healthcare professionals continued to support them.
The home was inspected but not rated. This means the report does not give a quality rating for the service or a rating for areas such as caring, effective, responsive or well-led.
Safe visiting planning
The home had set up a visiting pod and used technology to help people stay in touch with relatives. Visiting was suspended at the time, but this had been communicated.
“The provider (who is also the registered manager) and manager had set up a visiting 'pod' in accordance with recognised safe visiting guidance.” from the report
Safer admissions
New people were admitted only after a negative COVID-19 test and were supported to self-isolate for up to 14 days.
“People were only admitted following a negative COVID-19 test result and supported to self-isolate for up to 14 days following admission” from the report
PPE and staff training
Staff received infection control and COVID-19 training. Managers also checked that staff were using PPE correctly.
“Staff had received training and support in relation to infection control and COVID-19.” from the report
Cleaning and laundry
Cleaning schedules had been increased, including cleaning frequently touched surfaces. Laundry and waste arrangements were designed to reduce infection spreading.
“Cleaning schedules had been enhanced and were followed by care and maintenance staff.” from the report
Inspectors raised no specific concerns in this report.
- 01What are the current visiting arrangements, and what alternatives are offered if visits are suspended?
- 02How are new admissions tested and supported during any period of self-isolation?
- 03How often are staff and people tested, and what happens when a test result is positive?
- 04How are staff checked to make sure they use PPE correctly?
- 05What were the findings of the most recent full inspection covering caring, effective, responsive and well-led care?
This was a targeted inspection of infection prevention and control practices only; the service was inspected but not rated and the other areas were not assessed. This explanation was written from the published report of 17 February 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of The Hamptons
3 rated inspections over 8 years: the service has held its Good rating throughout.
- March 2023Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2021Inspected but not ratedSafe: Inspected but not rated
- November 2017Goodstayed GoodSafe: GoodResponsive: GoodWell-led: Good
- July 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2013
Report published without a new overall rating.
- September 2012
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 6 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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38 live-in carers within about an hour of Gloucestershire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,030 to £1,360 a week. 31 can care for a couple. 12 years' experience on average.
“She was very caring, kind and patient to all his needs, she built up a wondetful rapport with him, she was dedicated and was there for him through good times as well as through the tough times”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.