CQC report explained · a residential care home
What the CQC found at The Grove Residential Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that infection risks were being managed, including the use of protective equipment, testing, cleaning and visitor controls. The provider also described measures to reduce the effect of COVID-19-related staffing pressures.
- Effective?
- Good
- This question was not assessed in this targeted inspection.
- Caring?
- Good
- This question was not assessed in this targeted inspection.
- Responsive?
- Good
- This question was not assessed in this targeted inspection.
- Well-led?
- Good
- This question was not assessed in this targeted inspection.
What inspectors found, March 2022
Inspected but not rated; inspectors found strong infection control, visitor checks and use of protective equipment.
Inspectors visited the home on 24 February 2022. This was an announced, targeted inspection during the COVID-19 pandemic. They looked mainly at infection prevention, visiting arrangements and whether staffing pressures affected people.
They found up-to-date infection control policies and risk assessments. Visitors were checked on arrival, including vaccination status and temperature, and were required to wear protective equipment. Staff were observed using protective equipment in line with government guidance.
The home appeared clean and well maintained. People and staff had access to testing, and the manager checked staff practice. The service was inspected but not rated, so this report does not give a quality rating for the home.
Infection control planning
The home had detailed, up-to-date policies and risk assessments to reduce infection risks.
“Detailed and up to date policies and risk assessments were in place to reduce the risk of infection to people living at the home.” from the report
Visitor safety checks
Visitors were checked on arrival, including their vaccination status and temperature, and were expected to use protective equipment.
“Comprehensive checks were in in place for visitors on their arrival. This included vaccination status, temperature checks and wearing Personal Protective Equipment (PPE).” from the report
Clean environment and testing
Inspectors found the home clean and well maintained. People and staff had access to testing, and the manager monitored staff practice.
“The home appeared clean and well maintained. Staff and people living in the home accessed testing in line with Government guidance.” from the report
Inspectors raised no specific concerns in this report.
- 01What infection prevention and control arrangements are in place now?
- 02What are the current visiting rules, and how do you manage the limited space available?
- 03Are there currently any staffing pressures, and how could these affect my relative's care?
- 04How do you check that staff continue to use protective equipment and follow their training?
- 05When was the home last fully inspected, including care quality, medicines, staffing and management?
This was a targeted inspection of infection prevention and control, visiting arrangements and COVID-19-related staffing pressures; it was not a full inspection and the service was not rated. This explanation was written from the published report of 3 March 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, April 2019
Rated Good; inspectors found safe, kind and personalised care, with good management across all areas.
This was an unannounced, planned inspection on 12 February 2019. One inspector and an expert by experience observed care, spoke with five people, two relatives and staff, and reviewed care, medicines, safeguarding and management records.
Inspectors found that people felt safe and received care from a consistent team who understood their needs. Medicines were managed safely, staff were suitably recruited and trained, and the home was clean.
People were involved in decisions about their care and were treated with dignity. Their communication needs, activities, meals, healthcare and changing needs were considered. The home also had systems for complaints and checking the quality of care.
The home was rated Good in all five areas and overall. This means the inspectors found the service met the expected standard, with no serious risks or concerns identified. It had also been rated Good at the previous inspection in April 2016.
People felt safe
People told inspectors they felt safe. Staff knew how to recognise abuse, report concerns and manage risks.
“People felt safe and were protected from avoidable harm.” from the report
Consistent staff
People received care from a consistent team. Staff understood people's needs, preferences and changes in condition.
“People received care from a consistent team of staff who understood their needs well.” from the report
Respect and independence
Staff involved people in decisions, respected their privacy and supported them to remain as independent as possible.
“People were treated with kindness and helped to maintain the independence.” from the report
Personalised communication
The home identified people's communication needs and provided information in suitable formats, including large print and pictures.
“People's communication needs were identified, recorded and highlighted in care plans.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you assess and update my relative's care plan if their needs or illness change?
- 02How do you check that medicines are given on time and that staff remain competent to administer them?
- 03What activities would be available that match my relative's interests, abilities and communication needs?
- 04How would you support my relative to attend healthcare appointments or get extra clinical advice if their health changed?
- 05How can families raise a concern, and how will the home investigate and respond to it?
This was an unannounced inspection of the overall service, including the premises and care provided, and it assessed all five CQC questions. This explanation was written from the published report of 12 April 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of The Grove Residential Home
2 rated inspections over 3 years: the service has held its Good rating throughout.
- March 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- April 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2014
Report published without a new overall rating.
- November 2013
Report published without a new overall rating.
- August 2013
Report published without a new overall rating.
- September 2012
Report published without a new overall rating.
- July 2012
Report published without a new overall rating.
- May 2012
Report published without a new overall rating.
- August 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 20 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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What to check when you visit
At least 100 live-in carers within about an hour of Solihull
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,250 a week. 78 can care for a couple. 9 years' experience on average.
“If you bump into her in the night on her way to the bathroom she will still inquire how you are and if everything is alright.”
“I have never met a person who is so kind and thinks about others before himself to such an extent as Chris Malagala.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.