CQC report explained · a residential care home
What the CQC found at The Grove Residential Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured about the home's infection prevention and control measures, including protective equipment, testing, cleaning, isolation and visitor safety.
- Effective?
- Good
- This question was not assessed in this targeted inspection.
- Caring?
- Good
- This question was not assessed in this targeted inspection.
- Responsive?
- Good
- This question was not assessed in this targeted inspection.
- Well-led?
- Good
- This question was not assessed in this targeted inspection.
What inspectors found, May 2021
The Grove Residential Home was inspected but not rated; inspectors found strong COVID-19 infection control measures.
This was an announced, targeted inspection on 22 March 2021. It focused on infection prevention and control during the coronavirus pandemic, rather than the full range of care provided.
The home had plans to isolate people with COVID-19, supplies of protective equipment, regular testing and staff working in separate zones. Visitors had screening, temperature checks, hand-washing facilities and lateral flow tests.
Inspectors found the building clean and free from clutter. People were supported to keep in touch with family and take part in socially distanced activities. The service was inspected but not rated, so this report does not provide a full quality rating.
Family contact
People were supported to keep in touch with friends and family through phones, the internet and different visiting arrangements.
“The service supported people to maintain safe contact with friends and family.” from the report
COVID-19 precautions
The home had plans for isolating people, good supplies of protective equipment and separate staff zones to reduce infection spread.
“Plans were in place to isolate people with COVID-19 to minimise transmission.” from the report
Visitor safety
Visitors were screened and tested, with hand-washing facilities and temperature checks in place.
“On arrival to the service visitors were asked screening questions; temperature checks were performed; facilities were provided to wash hands and lateral flow tests were carried out to check the COVID status of visitors.” from the report
Clean surroundings and activities
Inspectors found the building clean and uncluttered. People continued to receive socially distanced activities, including one-to-one support when self-isolating.
“The building was clean and free from clutter and there were volunteers who cleaned high touch areas several times a day in addition to regular cleaning schedules.” from the report
Inspectors raised no specific concerns in this report.
- 01How are visitors currently screened and tested before entering the home?
- 02What happens if someone living here develops COVID-19 or needs to self-isolate?
- 03How often are high-touch areas cleaned, and how is this checked?
- 04How often are people and staff tested for COVID-19 now?
- 05How are people supported to keep in touch with family and take part in activities during any isolation?
This was an announced, targeted inspection of infection prevention and control measures during the coronavirus pandemic, so it did not assess the full range of care or rate the other four questions. This explanation was written from the published report of 6 May 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, March 2020
The Grove Residential Home is Rated Good; inspectors found safe, kind and personalised care across all five areas.
Inspectors made an unannounced visit on 28 January 2020. They spoke with people living at the home, relatives, staff and healthcare professionals. They also reviewed care plans, risk assessments, medicines records, recruitment files and quality checks.
People and relatives spoke very positively about the care. Inspectors found that staff knew people well, respected their choices and supported their independence. Care plans were personalised, medicines were managed safely, and staffing levels were kept above the assessed need.
The home provided varied activities, support with health needs and help to maintain relationships and religious practices. All five areas were rated Good, which means inspectors found consistently good care and management. The previous inspection, published in April 2017, also rated the home Good.
Kind and attentive staff
People and relatives were highly positive about the staff. Healthcare professionals also described the team as caring, consistent and person-centred.
“The staff are caring and very attentive.” from the report
Personalised care
People helped decide how their care should be provided. Care plans recorded individual needs, preferences, likes, dislikes and personal histories.
“Care plans were person-centred and individualised to people's specific needs and preferences.” from the report
Support for health and mobility
The home provided regular occupational therapy and physiotherapy. Inspectors found that prompt support helped some people improve their mobility and reduce falls risks.
“People did not have to wait for treatment and support as this was available immediately.” from the report
Activities and relationships
The home responded to feedback by adding activity coordinators for evenings and weekends. People were supported to continue hobbies, faith practices and contact with loved ones.
“Additional activity coordinators had been employed to offer activities during the day, evening and at weekends.” from the report
Safe medicines management
Medicines were administered as prescribed, records were complete and staff competency was checked. One person was supported to manage their own medicines safely.
“Medicine records were complete and staff competency to undertake the administration of medicines had been assessed.” from the report
Inspectors raised no specific concerns in this report.
- 01Do you still have private occupational therapy and physiotherapy visits each week?
- 02How many staff are available during the day and night, and how is this matched to residents' assessed needs?
- 03What activities are currently available in the evenings and at weekends?
- 04How would you support my relative's particular communication needs, including any visual or hearing difficulties?
- 05How would you record and follow my relative's wishes about end-of-life care and religious support?
This was an unannounced planned inspection covering all five CQC questions, including the premises and care provided; the previous rating was also Good. This explanation was written from the published report of 12 March 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of The Grove Residential Home
3 rated inspections over 5 years: the service has held its Good rating throughout.
- May 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- March 2020Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2013
Report published without a new overall rating.
- April 2013
Report published without a new overall rating.
- January 2013
Report published without a new overall rating.
- February 2012
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 26 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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Most charge £980 to £1,260 a week. 33 can care for a couple. 12 years' experience on average.
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