CQC report explained · a nursing home
What the CQC found at The Grange Nursing Home
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, December 2018
Rated Good; inspectors found safe, kind and personalised care with effective management and no serious concerns.
Inspectors visited on 2 and 8 November 2018. The first visit was unannounced. They spoke with people living at the home, relatives, staff and the manager. They observed care and mealtimes and checked care records, medicines, recruitment, training, complaints and audits.
The home was caring for 23 people and could accommodate 24. Inspectors found enough staff, safe medicines management, suitable risk assessments and good infection control. Staff supported people's health, nutrition, choices and independence.
People were treated with kindness and dignity. Care plans were personalised and activities helped people stay socially involved. Relatives said the home had a friendly, family atmosphere and that staff communicated well.
The overall rating was Good, with Good ratings for Safe, Effective, Caring, Responsive and Well-led. The rating remained Good from the previous inspection in February 2016. Inspectors found no evidence of serious risks or concerns.
Staffing and safety
Inspectors found enough staff on each shift and saw that risks were assessed and managed. Medicines, premises and infection control were also checked regularly.
“There were enough staff on each shift to meet people's needs and keep them safe.” from the report
Kind and respectful care
People and relatives described staff as kind, calm and respectful. Inspectors observed friendly and professional interactions.
“People told us staff were kind and caring.” from the report
Personalised support
Care plans reflected people's individual needs and preferences. Staff responded when needs changed and involved relatives in care planning.
“People received personalised care that was responsive to their changing needs.” from the report
Management and oversight
The manager was accessible and supportive. The home used meetings, feedback and audits to monitor care and identify improvements.
“There were effective systems in place to monitor the quality of the service.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you assess and review my relative's risks, including any risk of falling?
- 02How will you support my relative with eating and drinking if their appetite or nutrition changes?
- 03What activities and one-to-one support are available if my relative does not join group activities?
- 04How will you involve us in care planning and decisions about end-of-life care?
- 05How do you check that medicines are administered and recorded safely?
This was a planned inspection of the overall quality of the service, covering all five CQC questions and including care, premises, medicines, staffing, complaints and management systems. This explanation was written from the published report of 20 December 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of The Grange Nursing Home
2 rated inspections over 3 years: the service has held its Good rating throughout.
- December 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2014
Report published without a new overall rating.
- October 2012
Report published without a new overall rating.
- July 2012
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 30 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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77 live-in carers within about an hour of Surrey
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,250 a week. 66 can care for a couple. 11 years' experience on average.
“Without his support we wouldn't have been able to navigate bringing and keeping Dad at home.”
“Not only has she looked after him beautifully, she has also been great company for him with lively conversation, kindness and humour.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.