CQC report explained · a nursing home
What the CQC found at The Goldbridge
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured about infection prevention, testing, personal protective equipment, social distancing, safe admissions and visiting arrangements. The provider also said it had measures to reduce the risks linked to COVID-19 staffing pressures.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Good
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Good
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, February 2022
The Goldbridge was inspected but not rated; inspectors were assured about infection control, visiting arrangements and COVID-19 safety measures.
This was an announced, targeted inspection on 31 January 2022. It focused on infection prevention and control, visiting arrangements and whether COVID-19 staffing pressures affected the service.
Inspectors were assured that the home used personal protective equipment safely, arranged testing, followed social distancing rules and admitted people safely. They were also assured that hygiene, the building layout and visiting arrangements helped reduce infection risks.
The home allowed essential caregivers and relatives of people receiving end of life care unrestricted access. Families were kept updated about changes to visiting arrangements. The service was inspected but not rated, so this report does not give an overall quality rating.
Infection control
Inspectors were assured that the home used personal protective equipment, testing, social distancing and hygiene measures safely.
“We were assured that the provider was using PPE effectively and safely.” from the report
Flexible visiting
The home adapted visiting arrangements and allowed essential caregivers and relatives of people receiving end of life care unrestricted access.
“The provider's approach to facilitating safe visiting aligned to government guidance and was risk assessment based.” from the report
Communication support
The home assessed communication needs and provided transparent visors for people who found standard face masks difficult or distressing.
“The management team ensured staff had access to transparent visors which they could wear when supporting people who found it difficult or distressing to communicate with staff wearing standard face masks.” from the report
Premises and distancing
The layout included wide corridors and a remote visiting pod, which supported social distancing and visits when face-to-face contact was not possible or preferred.
“The design and layout of the premises enabled effective social distancing.” from the report
Inspectors raised no specific concerns in this report.
- 01What measures are currently in place if COVID-19 causes staffing pressures?
- 02How will visiting arrangements work for essential caregivers and relatives of people receiving end of life care?
- 03How does the home assess and support each person's communication needs when staff are wearing face coverings?
- 04How are testing, personal protective equipment, social distancing and hygiene arrangements managed for residents, staff and visitors?
- 05How are families told about changes to visiting arrangements?
This was a targeted inspection of infection prevention and control, visiting arrangements and COVID-19 staffing pressures; the service was inspected but not rated and other areas were not assessed in this report. This explanation was written from the published report of 22 February 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, August 2021
The Goldbridge was rated Good; inspectors found safe, kind care and effective oversight, but there was no registered manager at the time.
This was a focused inspection on 1 July 2021. The inspectors looked only at Safe and Well-led because concerns had been raised about pressure damage and wound care. They spoke with people, relatives and staff, observed care, and checked records, medicines, recruitment and management systems.
The home was rated Good for Safe and Good for Well-led. Inspectors found that risks were assessed, staffing met people's needs, medicines were managed safely and infection control arrangements were suitable. They found no evidence that the concerns about pressure damage and wound care had put people at risk of harm.
The home had no registered manager during the inspection. Interim arrangements were in place while a new manager was being recruited. The ratings for Effective, Caring and Responsive were not checked during this visit and were carried forward from the previous comprehensive inspection.
People felt safe and cared for
People and relatives said they felt safe and treated kindly. Inspectors also saw friendly relationships between people and staff.
“People and relatives were happy with the care they received, felt relaxed with staff and told us they were treated with kindness.” from the report
Risks were well managed
Care plans included detailed guidance for risks such as falls, pressure damage and medicines. Inspectors found that risk assessments were reviewed regularly.
“Their care plans contained comprehensive and specific details for staff on how to manage the risks involved with their care and treatment.” from the report
Medicines were managed safely
Staff were trained, records were accurate and medicines were stored securely. Inspectors also saw medicines being given respectfully.
“Regular auditing of medicine procedures had taken place, including checks on accurately recording administered medicines and temperature checks of medicines storage areas.” from the report
Good communication and teamwork
Staff said they felt supported and understood their responsibilities. Handover between shifts was thorough and staff worked together.
“The service had a strong emphasis on teamwork and communication sharing.” from the report
No registered manager
needs fixingThe home did not have a manager registered with the CQC when inspectors visited. Regional, clinical and quality managers were covering the day-to-day management while a new manager was being recruited.
“The service did not have a manager registered with the Care Quality Commission (CQC).” from the report
- 01What progress has been made in recruiting and registering a new manager?
- 02Who is responsible for the home while there is no registered manager?
- 03How will you assess and monitor my relative's risk of pressure damage and wound problems?
- 04How do you check that medicines are recorded accurately and given safely?
- 05How will you keep relatives informed about changes in my relative's health?
This was a focused inspection of Safe and Well-led only; Effective, Caring and Responsive were not inspected and their previous ratings carried over. This explanation was written from the published report of 5 August 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of The Goldbridge
2 rated inspections over 2 years: the service has held its Good rating throughout.
- February 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- August 2021Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2019GoodSafe: GoodWell-led: Good
- March 2018
Registered with the Care Quality Commission on 22 March 2018.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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28 live-in carers within about an hour of West Sussex
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,170 a week. 23 can care for a couple. 11 years' experience on average.
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.