CQC report explained · a residential care home
What the CQC found at The Goddards
Rated Requires improvement: inspectors found the home was not performing as well as it should and told it what to change.
What inspectors found, January 2020
Rated Requires Improvement; inspectors found safe, kind and responsive care, but staff training, records and management checks were not consistently effective.
Inspectors made unannounced visits on 25 and 28 November 2019. They spoke with eight people, the manager, four care workers and others, and reviewed care records, staff files, training information and quality checks.
People told inspectors they felt safe and comfortable. Staff were caring, respected people's privacy and supported their independence, relationships, health needs and chosen activities. The home was clean, medicines were generally managed safely and there were enough staff.
The service was not always effective. Some staff had not completed recent refresher training or regular supervision, and important health records were not consistently completed. Activities were limited at some times of day.
The overall rating Requires Improvement means some parts of care were good, but the service needed to improve how it trained staff, kept records and checked that problems were fully dealt with. The five area ratings were Good for Safe, Caring and Responsive, and Requires Improvement for Effective and Well-led.
People felt safe
People told inspectors they felt safe and comfortable. Staff understood safeguarding and risks, and the home had systems for checking the environment and learning from incidents.
“People confirmed they felt safe living at The Goddards.” from the report
Kind and respectful staff
People had good relationships with a consistent staff team. Staff respected privacy and dignity and supported people to make choices and remain independent.
“People benefitted from having consistent staff who knew them well.” from the report
Personalised support
Care plans included people's needs, preferences, communication and cultural or religious requirements. People were involved in decisions about their care.
“Staff provided support in line with people's individual needs and preferences.” from the report
Good community and family links
People were supported to take part in activities they chose and to keep in touch with friends and relatives. Visitors said they were made to feel welcome.
“People were supported to maintain relationships and take part in a range of activities of their choice.” from the report
Staff training and supervision
needs fixingNot all staff had completed recent refresher training, including some mandatory subjects. Supervision was not always provided as expected or to a consistent standard.
“Not all staff had completed recent refresher training to ensure their knowledge and skills were kept up to date.” from the report
Incomplete health records
needs fixingSome records needed to monitor people's health were not completed consistently. This included records of one person's bowel movements, which were needed to monitor medication and health.
“These records were not completed consistently.” from the report
Quality checks did not always lead to action
needs fixingAudits identified some problems, but the same issues were not always resolved. The provider needed more time to make its quality checks consistently effective.
“Monitoring records, such as bowel charts, were still not being completed correctly despite having been identified in audits.” from the report
Limited activities at some times
minorInspectors saw limited structured activity during parts of the day. The manager planned to develop activities and identify a staff member to lead this work.
“During our inspection there was limited structured activity taking place at the home during parts of the day.” from the report
Policies and safety work still ongoing
needs fixingSome policies needed updating, and work to improve window safety had not finished during the inspection.
“Some policies and procedures required updating to reflect up to date legislation.” from the report
- 01Have all staff now completed the refresher and mandatory training that was overdue at the inspection?
- 02How do you make sure staff receive regular, good-quality supervision?
- 03How are bowel charts and other health monitoring records checked now, and what happens when they are incomplete?
- 04Has the window safety work been completed, and were any further fire or environmental safety actions needed?
- 05What structured activities are now available during parts of the day when inspectors found limited activity?
This was an unannounced planned inspection of the care home covering all five CQC questions, and it was the first inspection under the new legal entity. This explanation was written from the published report of 15 January 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of The Goddards
Each visit the CQC has published, newest first, back to the day the home was registered.
- January 2020Requires improvementcurrent ratingSafe: GoodEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
- November 2018
Registered with the Care Quality Commission on 28 November 2018.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
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16 live-in carers within about an hour of East Riding of Yorkshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,030 to £1,420 a week. 14 can care for a couple. 7 years' experience on average.
“She was always 'just present enough': attentive, available, kind and engaging, but without ever over-stepping any boundary”
“What truly stands out is how mindful and attentive she is to all of my medical needs, always going above and beyond to ensure I’m comfortable and well cared for.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.