CQC report explained · a residential care home
What the CQC found at The Glow Rest Home
Rated Requires improvement: inspectors found the home was not performing as well as it should and told it what to change.
What inspectors found, March 2022
Inspected but not rated; inspectors found good infection control and safe visiting arrangements.
This was an announced, targeted inspection on 23 February 2022. It focused on infection prevention and control, visiting arrangements and any staffing pressures linked to COVID-19.
The home was supporting one person. Inspectors were assured that the home was using PPE safely, arranging testing, managing visitors and maintaining hygiene and social distancing measures.
The home was inspected but not rated. This means the visit did not produce an overall quality rating or a rated assessment of all five areas of care.
PPE use
Inspectors found that staff wore protective equipment appropriately.
“Staff wore their personal protective equipment (PPE) appropriately.” from the report
Visiting arrangements
The home had arrangements intended to reduce infection risks for visitors, relatives and professionals.
“Safe visiting arrangements were in place for visitors to the home.” from the report
Testing and infection control
Inspectors were assured that the home provided regular testing and had up-to-date infection control arrangements.
“We were assured that the provider's infection prevention and control policy was up to date.” from the report
Inspectors raised no specific concerns in this report.
- 01How are you managing any current staffing pressures related to COVID-19?
- 02How often are people living here and staff tested, and what happens after a positive result?
- 03What are the current visiting arrangements, including testing requirements for relatives and professionals?
- 04How do you keep the infection prevention and control policy up to date?
- 05What arrangements are in place to manage an infection outbreak?
This was a targeted inspection of infection prevention and control, visiting arrangements and COVID-19-related staffing pressures; the service was inspected but not rated. This explanation was written from the published report of 24 March 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, February 2020
Rated Good overall; inspectors found safe, kind and responsive care, but leadership and quality checks required improvement.
This was an unannounced inspection on 07 January 2020. One inspector spoke with people, care workers, relatives and a health professional. They also checked care plans, medicines records, staff files and management records.
The home was rated Good for Safe, Effective, Caring and Responsive. People and relatives said they were happy with the care and felt people were safe. Staff supported people with medicines, food, health appointments, personal choices and daily care.
The Well-led rating fell from Good to Requires Improvement. Inspectors found no formal quality audits and the home had not notified the CQC about one fracture after a fall. Some staff training had expired, but refresher training had been arranged after the inspection. Medicines stored in a kitchen cabinet were cleared after the inspection.
Kind and respectful care
People and relatives said staff were caring and friendly. Inspectors saw a calm atmosphere and respectful support.
“People and their relatives all told us the staff, including the registered manager were caring and friendly.” from the report
People were kept safe
Risk assessments, environmental checks and staffing arrangements helped protect people from avoidable harm.
“There were enough staff employed to meet people's needs.” from the report
Good health support
People were supported to access healthcare, and their health needs and dietary requirements were recorded.
“Appropriate referrals to health care professionals were made and we saw evidence of visits and appointments with community health care services.” from the report
Personalised care
Care plans recorded people's support needs, preferences, background and end of life wishes.
“People had individual care plans in place which included their support needs and how staff could support them in these areas.” from the report
Weak quality monitoring
needs fixingThere were no formal audits to monitor the quality of the service. This meant some problems with medicines storage, training and supervision were not identified early.
“There were no formal audits that were in place to check and monitor the quality of service.” from the report
Expired staff training
needs fixingTraining in areas including first aid, safeguarding and medicines had expired for staff and the manager. Refresher training was booked after the inspection.
“Training records showed that training needed to be renewed for all staff, including the registered manager.” from the report
Fire risk assessment out of date
needs fixingThe fire risk assessment was dated January 2016 and had not been updated as recommended. Inspectors made a recommendation to address this.
“A fire risk assessment had been completed but this was dated January 2016.” from the report
Limited activities recorded
minorSome people and relatives felt there was not much to do. Daily records did not always show meaningful activities, although the provider later gave evidence of further activities.
“There is not much in terms of activities” from the report
- 01Has the fire risk assessment been completed and brought up to date since the inspection?
- 02What formal audits are now used to check medicines, care records, safety and notifications to the CQC?
- 03Have all staff, including the manager, completed the refresher training that had expired?
- 04How are staff supervision sessions now recorded and followed up?
- 05What activities are available for someone who may spend a lot of time in their room?
This was an unannounced planned inspection covering all five key questions; the previous rating was Good, but Well-led fell to Requires Improvement. This explanation was written from the published report of 13 February 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of The Glow Rest Home
3 rated inspections over 5 years: the service has held its Good rating throughout.
- March 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- February 2020Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- February 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2014
Report published without a new overall rating.
- February 2013
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 29 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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Most charge £980 to £1,260 a week. 82 can care for a couple. 11 years' experience on average.
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