CQC report explained · a nursing home
What the CQC found at The Glen Private Nursing Home
Rated Outstanding: inspectors found the home performing exceptionally well.
What inspectors found, January 2021
Inspected but not rated; inspectors found good infection control arrangements during the COVID-19 outbreak.
The inspection took place on 1 December 2020 and was announced. Inspectors carried out a targeted check of infection prevention and control measures because the home had experienced a coronavirus outbreak.
Inspectors were assured that the home was managing visitors, admissions, testing, PPE, social distancing, cleaning and outbreak prevention safely. The home had guidance and policies in place, increased cleaning of frequently touched areas and worked with the local authority infection control team.
Staff had training on managing COVID-19 risks and using PPE. The manager shared information with families about visiting restrictions, and staff helped people keep in touch with relatives by phone and video calls.
The home was inspected but not rated. This was not a full inspection of all five areas of care, so it does not provide an overall Good or Outstanding rating.
Infection control planning
The home had guidance and processes to reduce the risk of an outbreak and manage one if it occurred.
“The home had clear guidance, polices and processes to help minimise the risk of an outbreak and manage any which occurred.” from the report
Cleaning and hygiene
Cleaning was increased during the outbreak, with attention given to frequently touched areas and equipment.
“Cleaning schedules had been increased during the outbreak, to ensure high contact areas, such as door handles, light switches and appliances were regularly cleaned during the day.” from the report
Staff training
Staff received specific training about COVID-19 risks and how to use and dispose of PPE safely.
“Staff had received specific training in managing the risk of the COVID-19 pandemic and how to safely use and dispose of personal protective equipment (PPE).” from the report
Communication with families
The manager explained visiting decisions and restrictions to families, while staff helped people keep in contact with relatives and friends.
“The registered manager was open and pro-active in sharing information with friends and family, so they understood decisions around visiting and restrictions.” from the report
Inspectors raised no specific concerns in this report.
- 01How are you currently carrying out testing for people living in the home and for staff?
- 02How do you check that staff continue to use and dispose of PPE safely?
- 03How often are frequently touched areas such as door handles, light switches and appliances cleaned?
- 04How would you manage a new infection outbreak, and which health professionals would you work with?
- 05How would you keep relatives informed if visiting restrictions were needed again?
This was a targeted inspection of infection prevention and control under Safe; the other care questions were not assessed and no overall rating was awarded. This explanation was written from the published report of 7 January 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, September 2020
Inspected but not rated; inspectors found several good infection control measures during the COVID-19 pandemic.
Inspectors visited the home on 13 August 2020. This was an announced, targeted inspection focused on infection prevention and control during the coronavirus pandemic.
They found good practice in preventing infections. This included early lockdown, extra staff training, enhanced cleaning, safe use of personal protective equipment, testing and isolation for new admissions, and arrangements for safer family visits.
The inspectors said they were assured about the home’s infection control arrangements. The home was inspected but not rated, so this report does not give an overall quality rating or ratings for the other areas of care.
Early infection precautions
The home introduced lockdown early and made changes aimed at reducing the spread of infection. Staff received extra training and cleaning was increased.
“The provider went into early lockdown and the service had made changes to prevent visitors from catching and spreading infection.” from the report
Keeping families in touch
The home used technology to help people maintain regular contact with friends and family during the pandemic.
“The service had been innovative in their use of technology which enabled people to keep in regular touch with their friends and families throughout the pandemic.” from the report
Planned family visits
Outdoor visiting areas, appointments and cleaning between visits were used to reduce infection risks. In exceptional cases, relatives could enter safely with PPE and hand sanitiser.
“All the visits were individually assessed and organised by an appointment system.” from the report
Support bubbles
People were supported by dedicated staff who helped with their care, meals and social contact.
“People were supported in creative ways, including having their own dedicated staff who provided a 'support bubble' to support all their needs, including their meals and social support.” from the report
New admission checks
New residents were tested for COVID-19 before admission and isolated in their rooms for 14 days.
“New admissions are tested for COVID 19 and the results are known before they are admitted to the home.” from the report
Inspectors raised no specific concerns in this report.
- 01What infection prevention and control arrangements are in place now, and when were they last reviewed?
- 02How are family visits currently assessed, booked and managed, including visits inside the home?
- 03What testing and isolation arrangements are used for new admissions now?
- 04How is PPE supplied, used and checked by staff?
- 05Can you provide the home’s latest full CQC ratings, since this inspection was not rated?
This was a targeted thematic inspection of infection prevention and control during the coronavirus pandemic; it did not provide ratings for the other areas of care. This explanation was written from the published report of 3 September 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of The Glen Private Nursing Home
Each visit the CQC has published, newest first, back to the day the home was registered.
- January 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
Read what inspectors found at The Glen Private Nursing Home →
- September 2020Inspected but not ratedSafe: Inspected but not rated
Read what inspectors found at The Glen Private Nursing Home →
- March 2019GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2018
Registered with the Care Quality Commission on 4 May 2018.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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