CQC report explained · a nursing home
What the CQC found at The Glen Nursing Home
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, May 2022
The Glen Nursing Home was inspected but not rated; inspectors found strong COVID-19 infection control and safe visiting arrangements.
This was an announced, targeted inspection on 22 February 2022. Inspectors looked mainly at infection prevention and control, visiting arrangements, and the effect of COVID-19 staffing pressures.
Inspectors were assured that the home was managing infection risks. They found regular testing and vaccination, enough protective equipment, correct use of protective equipment, good cleaning and ventilation, and safe arrangements for visits.
The service was inspected but not rated. This means the inspection did not give a new overall rating or a full rating for all five areas of care.
Safe visiting
The home continued to support regular visits during the pandemic, including indoor visits and video calls. It also kept families and friends updated.
“The registered manager has facilitated visits for people throughout the pandemic, inclusive of remote video calls and onsite visits safely and regularly.” from the report
Infection control
Inspectors found the home clean and well ventilated, with regular cleaning of frequently touched areas.
“The service was clean and well ventilated. There were robust cleaning schedules inclusive of high touch points areas, promoting safe infection control practices.” from the report
Protective equipment
Staff had extra infection-control training and inspectors observed them using protective equipment correctly.
“Staff inclusive of ancillary had been provided with additional training during the pandemic on infection prevention and control practices, correct use of PPE and correct donning and doffing procedures.” from the report
Testing and supplies
People and staff had regular COVID-19 testing, and the report says there were enough supplies of protective equipment.
“Staff and people living at the home completed regular COVID-19 testing, had all received their COVID-19 vaccinations, and there were enough supplies of personal protective equipment (PPE) in the service.” from the report
Inspectors raised no specific concerns in this report.
- 01How are visits arranged now, and are indoor visits still available?
- 02How do you manage infection risks when people are admitted to the home?
- 03What staffing pressures are there now, and how could these affect people's care?
- 04How often are staff trained in infection prevention and the correct use of protective equipment?
- 05When were the home's wider areas of care last assessed, including medicines, safeguarding and support for people living with dementia?
This was a targeted inspection of infection prevention and control, visiting arrangements and COVID-19 staffing pressures; it did not provide ratings for the other four questions or a new overall rating. This explanation was written from the published report of 31 May 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, November 2017
Rated Good overall, with Outstanding leadership and inspectors finding safe, caring and responsive support.
This was an unannounced inspection on 22 August 2017. Inspectors reviewed records, observed care and looked around parts of the building. They spoke with people living there, relatives, staff and healthcare professionals.
The home was rated Good for Safe, Effective, Caring and Responsive. Inspectors found enough staff, safe medicines management, detailed risk assessments, suitable food and good support with healthcare. They also found kind and respectful care, personalised care plans and a wide range of activities.
The home was rated Outstanding for Well-led. Inspectors found clear leadership, strong partnership working, effective checks on quality and a culture where feedback was used to make improvements. The overall rating stayed Good, as it had been at the previous inspection in October 2014.
Strong leadership
Inspectors found clear accountability and highly developed leadership. Management used audits, feedback and research to keep improving the service.
“The home had outstanding leadership and direction from the registered manager, provider and management team.” from the report
Kind and respectful care
Staff knew people well and treated them with dignity. Inspectors saw calm, positive interactions and staff taking time to talk with people.
“We observed care and support and saw staff treated people with kindness, dignity and respect.” from the report
Enough staff
Staffing was reviewed and adjusted around people's needs. Inspectors saw staff respond promptly and provide one-to-one support where needed.
“We found sufficient staff were deployed to ensure people received prompt care and support.” from the report
Good partnership working
The home worked closely with healthcare professionals. Inspectors found that people's health needs were identified and followed up appropriately.
“The service worked extremely well in partnership with others.” from the report
Activities and personal interests
People could take part in regular activities, trips and themed events. The home also used personal histories and interests to shape experiences.
“There was a programme of weekly activities in place which was on display in the lounge areas.” from the report
Some DoLS applications awaiting assessment
minorTwo DoLS authorisations were in place, while other applications were still waiting for the local authority to assess them. The report says the home had made appropriate applications.
“There were two authorised DoLS in place with other applications awaiting assessment by the local authority.” from the report
- 01Have the DoLS applications that were awaiting assessment now been reviewed and authorised where needed?
- 02How do you check and record lasting power of attorney documents for residents who need someone else to make decisions?
- 03How have staffing levels and the breakfast assistant arrangement changed since the inspection?
- 04How are residents and relatives involved in reviewing care plans and suggesting improvements?
- 05Which activities and outings are currently available for people living with dementia?
This was an unannounced comprehensive inspection covering all five CQC questions, and the previous Good ratings were reassessed. This explanation was written from the published report of 29 November 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of The Glen Nursing Home
2 rated inspections over 3 years: the service has held its Good rating throughout.
- May 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- November 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Outstanding
- December 2014GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2014
Registered with the Care Quality Commission on 7 March 2014.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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99 live-in carers within about an hour of Bradford
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,250 a week. 87 can care for a couple. 12 years' experience on average.
“Carla has been a god send with the implementation of bringing mum back home from respite care.”
“She understands the needs of an elderly person in the early stages of dementia and has treated my mother with great kindness and skill.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.