CQC report explained · a nursing home
What the CQC found at The Glen Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, March 2022
Inspected but not rated; inspectors were assured about infection control, visiting arrangements and measures to manage COVID-19 staffing pressures.
This was an unannounced, targeted inspection on 22 February 2022. Inspectors looked mainly at infection prevention and control, visiting arrangements and the effect of COVID-19 staffing pressures.
The inspectors were assured that the home used personal protective equipment safely, followed testing and distancing guidance, managed admissions safely and had an up-to-date infection control policy. They found the home clean and hygienic.
The home had created visiting areas to help people keep regular contact with relatives. Inspectors also found that staff and residents were tested regularly and supported to receive COVID-19 vaccinations and boosters.
The service was not given an overall quality rating, and Safe was marked inspected but not rated. The other areas of care were not assessed in this inspection.
Visiting arrangements
The home used COVID-19 funding to create visiting areas, helping people maintain regular visits during the pandemic.
“The provider and registered manager had utilised available COVID-19 funding to create visiting areas which helped maintain regular visits for people during the COVID-19 pandemic.” from the report
Clean and hygienic home
Inspectors found the home clean and hygienic, with cleaning schedules and staff responsible for carrying out the work.
“The home was clean and hygienic. Comprehensive cleaning schedules were in place and there were designated staff who performed these duties.” from the report
Infection control
Inspectors were assured that the home used protective equipment, testing, distancing and other infection control measures appropriately.
“We were assured that the provider was using PPE effectively and safely.” from the report
Health care links
The registered manager worked with health care professionals to maintain people's health care.
“The registered manager had worked closely with health care professionals to maintain quality health care for people living in the home.” from the report
Inspectors raised no specific concerns in this report.
- 01What infection prevention and control arrangements are in place now?
- 02How does the home manage staffing pressures and make sure they do not affect people's care?
- 03How can relatives visit, and are visiting areas or other arrangements still available?
- 04How does the home make sure staff and visiting professionals follow its current infection control policy?
- 05When was the home last given a full quality rating covering caring, responsive and well-led care?
This was a targeted inspection of infection prevention and control, visiting arrangements and COVID-19 staffing pressures; it was not a full inspection and the service was inspected but not rated. This explanation was written from the published report of 12 March 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, February 2021
The Glen Care Home was inspected but not rated; inspectors were assured about infection prevention and control measures.
This was an announced, targeted inspection on 03 February 2021. It focused on how the home was preventing and managing coronavirus infections.
Inspectors were assured that the home used personal protective equipment safely, supported testing, followed shielding and social distancing rules, and had an up-to-date infection control policy. The home was clean and uncluttered, with extra cleaning, handwashing facilities and infection control gel available.
Staff had access to infection control training and said they felt confident using it. People were supported to keep in touch with relatives by tablet and telephone, and to access health professionals. The service was inspected but not rated, so this report does not give an overall quality rating.
Infection control training
Staff had access to detailed infection control training and said they felt confident using what they had learned.
“Staff confirmed they felt confident in the training and this helped them deliver care based on best practice.” from the report
Clean environment
The home was clean and free from clutter. Cleaning checks and audits were completed, with action taken when needed.
“The environment had been arranged to minimise the risk of infection and was clean and clutter free.” from the report
Infection prevention measures
The home used temperature checks, safe waste disposal, increased cleaning, protective equipment and handwashing facilities to reduce infection risks.
“Processes to minimise the risk of infection were carried out by staff.” from the report
Contact with relatives
People were helped to stay in contact with loved ones using electronic tablets and telephones.
“Staff supported people to use electronic tablets and telephones to maintain contact with loved ones.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you make sure staff keep their infection control training up to date?
- 02How are visitors checked and supported to reduce the risk of infection?
- 03How often are cleaning checks and audits completed, and what action is taken when problems are found?
- 04How do you support people to decide whether to take part in whole-home testing?
- 05If a person cannot make that decision, how are discussions with relatives recorded?
This was a targeted inspection of infection prevention and control under the Safe question; it was not a full inspection and the service was inspected but not rated. This explanation was written from the published report of 25 February 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of The Glen Care Home
Each visit the CQC has published, newest first, back to the day the home was registered.
- March 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- February 2021Inspected but not ratedSafe: Inspected but not rated
- April 2020GoodSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2019
Registered with the Care Quality Commission on 26 February 2019.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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85 live-in carers within about an hour of Lancashire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 78 can care for a couple. 11 years' experience on average.
“She understands the needs of an elderly person in the early stages of dementia and has treated my mother with great kindness and skill.”
“Thanks to Tracy, Dad was always immaculately dressed and clean, his meals were all home cooked and nutritionally well balanced and his home was always kept really clean and tidy.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.