CQC report explained · a residential care home
What the CQC found at The Glade Residential Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People said they felt safe. Inspectors found suitable safeguarding and recruitment checks, enough staff, safe medicines management and regular environmental safety checks.
- Effective?
- Good
- Staff had relevant training and qualifications, and people received support with health appointments, food and specialised diets. Inspectors found that capacity and consent assessments had improved since the previous inspection.
- Caring?
- Good
- Inspectors observed kind and warm interactions. Staff knew people well and supported their dignity, communication needs, equality and personal beliefs.
- Responsive?
- Good
- Care plans recorded people's preferences, life histories and routines. People had choices about their daily lives and access to regular activities, community links and trips out.
- Well-led?
- Good
- The manager and provider were described as approachable and supportive. Audits, meetings and feedback systems were used to monitor the service and make changes.
What inspectors found, December 2018
The Glade Residential Care Home is rated Good; inspectors found safe, kind and personalised care, with improvements in mental capacity practice.
This was an unannounced comprehensive inspection on 29 and 31 October 2018. Inspectors spoke with people living at the home, relatives, staff and a visiting professional. They also reviewed care records, recruitment files, medicines records and management documents, and observed care.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines arrangements, suitable staff checks, detailed care plans, good support with health appointments and a wide choice of activities.
The report says the home had improved its work around the Mental Capacity Act since an earlier inspection. People were involved in decisions about their care, and inspectors found the home was well managed, with regular checks and positive feedback from people and relatives.
Safe medicines
Staff were trained and assessed as competent to administer medicines. Records and stock checks were completed properly, and medicines were stored securely.
“Medication was managed safely and was administered by staff who were competent to do so.” from the report
Kind staff
People and relatives spoke positively about staff. Inspectors observed warm interactions and found that staff understood people's needs and preferences.
“We observed positive, kind and warm interactions between staff and the people they were supporting.” from the report
Personalised care
Care records included detailed information about people's routines, communication and preferences. People could make choices about when they got up, went to bed and received personal care.
“Care records also contained information about how best to communicate with people, such as ''hold hand to reassure''” from the report
Activities and choice
People had a wide range of activities and regular trips using the home's minibus. They could also choose how to spend their day and stay connected with the local community.
“The service had its own mini bus and people enjoyed weekly trips out.” from the report
Listening to feedback
The home gathered views through questionnaires and meetings. Inspectors saw examples of feedback leading to changes, including changes to menus.
“This made the quality assurance processes extremely effective as changes had been implemented as a direct result of people's wishes.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you currently assess a person's capacity and record their consent to care and medicines?
- 02How many staff are on duty for the number of people living here, and what training and qualifications do they have?
- 03Which activities and trips are currently available, and how do you support people to continue their links with the community?
- 04How do you review care plans when someone's health, mobility, nutrition or personal preferences change?
- 05How do you check that medicines are stored, administered and recorded safely?
This was a comprehensive unannounced inspection covering all five questions, based on discussions, observations and records including four people's care records and a sample of medicines records. This explanation was written from the published report of 7 December 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of The Glade Residential Care Home
2 rated inspections over 2 years: the service has held its Good rating throughout.
- December 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at The Glade Residential Care Home →
- July 2016GoodSafe: GoodEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Good
- January 2015
Report published without a new overall rating.
- September 2014
Report published without a new overall rating.
- November 2013
Report published without a new overall rating.
- September 2013
Report published without a new overall rating.
- August 2012
Report published without a new overall rating.
- January 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 10 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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38 live-in carers within about an hour of Sefton
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,270 a week. 34 can care for a couple. 11 years' experience on average.
“He developed a close affinity with Terence, spending time talking with him before he retired to bed and looking after his needs during the night.”
“It was clear that she genuinely cared and her warm approach really helped put our minds at ease.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.