What the CQC found at The Emmie Dixon Home

Care plans described how people wanted and needed to be supported. They were reviewed regularly and involved people, relatives and other professionals.

“Care plans and risk assessments were person centred and detailed how people wished and needed to be cared for.” from the report

People were supported to make everyday choices. Staff respected privacy and dignity and had warm relationships with people.

“Staff engaged with people and visitors in a warm and friendly manner.” from the report

Recruitment checks were completed and staff received induction, training, supervision and appraisals. Staffing levels were adjusted to people's needs.

“Staff were recruited safely and there was evidence that staff received a proper induction and suitable training to do their job role effectively.” from the report

People could move around the home freely and take part in activities they enjoyed. Their decisions about food, clothing and company were respected.

“People were supported to have maximum choice and control over their lives and participate in activities they enjoyed.” from the report

Staff did not always complete medication documentation correctly when medicines were received. The manager started retraining staff and auditing the process during the inspection.

“We found that staff had not always completed the documentation appropriately when booking in medication.” from the report

The temperature was within the expected range, but readings were not routinely logged. This means the records did not fully show that checks had been completed over time.

“The temperature of the medication room was monitored with the use of a thermometer and the readings were in line with approved temperatures however this was not routinely logged.” from the report