What the CQC found at The Emilie Galloway Home of Rest

The home had corrected the recruitment problems found at the previous inspection. Required checks were completed before new staff started work.

“At this inspection we found the registered manager had taken action and all the relevant checks were completed before staff began work.” from the report

People described staff as kind, helpful and compassionate. Inspectors saw a relaxed atmosphere where staff knew people well.

“People were supported by staff who were kind and compassionate.” from the report

People were involved in decisions about their care and daily lives. Staff supported independence and respected individual preferences.

“People's care plans provided staff with information about their preferences and support needs and people were involved in planning their own care.” from the report

People received home-cooked, nutritious food and could choose alternatives. Drinks were available and staff knew people's preferences.

“Food was home cooked and nutritious and people gave very positive feedback about the quality of the food.” from the report

Some quality audits did not record what had been checked or what the outcome was. This made it harder for someone else to repeat the checks or confirm that problems had been found and dealt with.

“However, the outcome and content of the quality audit had not been recorded, so it was not possible to check what had had been reviewed.” from the report

The home had taken action to manage legionella risks, including checking water quality and temperatures. However, these checks were not always properly recorded, creating a minor risk that future checks might be missed.

“Although action had been taken to make sure water quality was checked and water temperatures were tested, this was not always properly recorded.” from the report