CQC report explained · a nursing home
What the CQC found at The Depperhaugh
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, December 2018
Rated Good; inspectors found safe, kind and well-managed care, with some shared-room privacy and redecoration points to consider.
This was an unannounced comprehensive inspection. Inspectors reviewed care records, policies, training and recruitment records. They spoke with people living in the home, relatives, staff and managers, and observed care.
The home was rated Good overall and Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found that people were protected from harm, received their medicines safely, had enough staff and were supported with food, drink and healthcare.
Inspectors saw kind and respectful care. People were supported to make choices, stay independent, keep in touch with family and take part in activities. Complaints were investigated and the home had systems to check quality and make improvements.
The rating remained Good, as it had been at the previous inspection in June 2016. The report found no evidence from this inspection or ongoing monitoring of serious risks or concerns.
Kind and respectful care
Inspectors saw warm, positive relationships between staff and people. Staff knew people's preferences and supported them without rushing.
“There was a pleasant and relaxed feel to the service and we saw a genuine warmth between the staff and people they looked after.” from the report
Safe medicines and risk management
Risks were assessed and reviewed, and staff had guidance on how to manage them. Medicines were administered using a computerised system with checks and staff competency assessments.
“Medicines were managed and administered safely and as prescribed using a computerised system.” from the report
Choice and independence
People were supported to make everyday choices, remain independent, maintain relationships and take part in activities and trips.
“People were supported to be as independent as possible.” from the report
Good management checks
The management team monitored incidents, accidents and complaints and recorded actions where improvements were needed.
“Quality monitoring systems were effective in identifying and driving areas for improvement across the service.” from the report
Privacy in shared rooms
minorThe home had some shared rooms. One person said they would prefer a room alone, and inspectors discussed with the manager how privacy could be ensured during personal care.
“I'd prefer to be on my own but if they haven't got the facilities they haven't got them.” from the report
Some areas needed redecoration
minorInspectors identified some areas that needed redecoration. A new carpet was due to be fitted in one person's room.
“Some areas of the service had been identified as being in need of redecoration.” from the report
Staff can be busy at times
minorOne person said staffing could feel busy at times, although inspectors observed staff responding promptly and found staffing levels sufficient.
“I think there is enough staff, at times there are, other times they are just busy and it can be a bit of a job.” from the report
- 01How are shared rooms allocated, and how will you protect my relative's privacy during personal care?
- 02Which areas need redecoration, and when will the work be completed?
- 03How do you make sure there are enough staff when the home is busy?
- 04How will you support my relative to take part in activities and keep in touch with family?
- 05How are changes in risks, nutrition, hydration and healthcare needs recorded and reviewed?
This was an unannounced comprehensive inspection covering all five CQC questions, and all five ratings were Good. This explanation was written from the published report of 12 December 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of The Depperhaugh
3 rated inspections over 3 years: the service has improved, from Requires improvement to Good.
- December 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2016Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2015Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: Requires improvementWell-led: Good
- April 2013
Report published without a new overall rating.
- July 2012
Report published without a new overall rating.
- February 2012
Report published without a new overall rating.
- August 2011
Registered with the Care Quality Commission on 30 August 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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23 live-in carers within about an hour of Suffolk
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,260 a week. 17 can care for a couple. 7 years' experience on average.
“Not only was she professional, polite and efficient but she bought a lovely smile and laughter to my parents home.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.