CQC report explained · a residential care home
What the CQC found at The Coach House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found enough staff, robust recruitment checks, clear risk plans and safe medicine systems. Staff understood how to recognise and report abuse.
- Effective?
- Good
- People had detailed assessments and care plans, regular reviews, suitable staff training and health action plans. Staff supported people's diets, healthcare and legal rights.
- Caring?
- Good
- Staff were kind, patient and respectful. People were involved in decisions, supported to communicate in their preferred ways, and encouraged to maintain privacy and independence.
- Responsive?
- Outstanding
- Support was tailored to each person. People were helped to take part in activities they enjoyed, pursue personal goals, build friendships and take part in village life.
- Well-led?
- Good
- The registered manager and provider had regular checks, audits and action plans. They sought views from residents, relatives, staff and other professionals and used this feedback to improve the service.
What inspectors found, June 2019
The Coach House was rated Good overall, with Outstanding support for people's individual choices and community life.
This was an unannounced inspection on 27 March 2019. One inspector met seven of the nine residents, spoke with four residents and three staff, and observed care. The inspector reviewed three care records, one recruitment file and management records, and spoke with two relatives afterwards.
The home was rated Good for safe, effective and caring support, and for being well-led. Inspectors found enough staff, safe medicine systems, good training and clear risk plans. People were treated with kindness, respect and patience, and were supported to make choices and stay independent.
The home was rated Outstanding for being responsive. Inspectors found that activities were highly personalised and helped people enjoy varied lives, build community links and avoid social isolation. The overall rating was unchanged from the previous inspection, which was also Good.
Personalised activities
People were supported to enjoy activities based on their interests and goals, both inside the home and in the community.
“People were encouraged and supported to live a fulfilling life engaging in activities of personal interest to them.” from the report
Community involvement
People took part in village events and activities, used local facilities and developed links with people in the community.
“People had been supported to become involved in village activities and the involvement had led to community involvement in the home.” from the report
Kind and respectful care
Staff knew residents well and responded patiently to their individual communication and support needs.
“All exchanges between staff and people were compassionate, kind and clear.” from the report
Safety and staffing
Inspectors found enough staff to provide individual support, with suitable recruitment checks, training and risk management.
“There were enough staff on duty to meet people's needs.” from the report
Choice and independence
Residents were involved in decisions about their care and daily lives. Staff supported them to do tasks and make choices for themselves.
“People were encouraged to become independent.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you support my relative's preferred communication style and make sure their views are included in care planning?
- 02What activities and community opportunities could you offer based on my relative's interests and goals?
- 03How would you manage my relative's specific health, dietary or medication needs?
- 04How do you make sure staffing levels are enough when a resident needs one-to-one or two-to-one support?
- 05How are residents and relatives involved in reviews, complaints and decisions about future activities?
This was an unannounced inspection covering all five CQC questions, including the premises and care, and the overall rating remained Good from the previous inspection. This explanation was written from the published report of 6 June 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of The Coach House
2 rated inspections over 3 years: the service has held its Good rating throughout.
- June 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Good
- August 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2015
Registered with the Care Quality Commission on 30 July 2015.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
57 live-in carers within about an hour of Shropshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £960 to £1,230 a week. 52 can care for a couple. 9 years' experience on average.
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.