What the CQC found at The Chimneys Residential Care Home

• Protection from abuse

  Staff had safeguarding training and understood how to report concerns. Recruitment checks were completed before staff worked independently.

  “People were protected from the risks of abuse because staff were trained in recognising and reporting any safeguarding concerns.” from the report

• Safe medicines

  Medicines were securely stored and given by trained staff. The medication records checked by inspectors were signed in line with prescriptions.

  “Medicines were managed and administered safely.” from the report

• Kind and respectful care

  People described staff as kind and caring. Staff supported privacy, dignity, personal choices and communication needs.

  “Everyone we spoke with told us they felt well cared for because the staff were kind and caring.” from the report

• Personalised activities

  The home supported one-to-one interests, group activities and events outside the home. Activities were based on what people enjoyed.

  “The provider employed two activities coordinators to make sure people had opportunities to engage in one-to-one pastimes and to socialise at the home and at outside events.” from the report

• Management checks

  The manager checked care plans, medicines, premises and equipment. People, relatives and professionals were also asked for their views.

  “The registered manager conducted regular audits of the quality of the service.” from the report

Inspectors raised no specific concerns in this report.