CQC report explained · a residential care home
What the CQC found at The Chanters Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found safe staffing, recruitment, safeguarding, risk management, medicines administration and infection control. Some medicines plans needed extra information, but the home said this was put in place after the inspection.
- Effective?
- Good
- People's needs were assessed and reviewed, and staff had appropriate training and support. People were supported with nutrition, healthcare, oral health, communication and legally required decision-making processes.
- Caring?
- Good
- People told inspectors staff were polite, respectful and asked before giving support. Inspectors found that people's privacy, dignity, independence, cultural beliefs and choices were respected.
- Responsive?
- Good
- Care plans reflected people's needs and preferences and were kept up to date. People had access to activities, family visits, communication support and a complaints process.
- Well-led?
- Good
- Inspectors found an open and positive culture, clear management arrangements and regular audits. The home learned from concerns and worked with healthcare professionals and other agencies.
What inspectors found, November 2023
The Chanters Care Home is rated Good; inspectors found safe, kind and well-organised care, with some extra information needed in certain medicines plans.
This was the first inspection since the service registered under a new provider. The unannounced inspection involved an inspector, a medicines inspector and an Expert by Experience. They spoke with people, relatives, staff and healthcare professionals, and checked care records, medicines records, risk assessments, infection control and management audits.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough suitable staff, safe medicines management, appropriate infection control and regular checks on risks and care quality.
People were described as receiving kind and respectful care. Their care plans were personalised and regularly reviewed. Inspectors also found that people could raise concerns, take part in activities, keep in touch with relatives and receive support that respected their choices.
Inspectors found that some plans for medicines, creams and thickeners given when needed needed more information. The home provided evidence after the visit that this had been corrected, and inspectors found no harm had resulted.
Safe staffing
Staffing numbers and skill mixes matched people's assessed needs. Recruitment checks and induction arrangements were also in place.
“At the time of our inspection, staffing levels and skill mixes matched those required to meet people's needs and keep them safe.” from the report
Respectful care
People and relatives described staff as kind, respectful and gentle. Inspectors found that staff protected people's dignity and involved them in decisions.
“People received kind and compassionate care from staff who used positive, respectful language which people understood and responded well to.” from the report
Personalised support
Care plans reflected people's needs, preferences and life histories. People, relatives and staff were involved in reviewing them.
“The registered manager ensured care plans were personalised and reflected people's needs and aspirations.” from the report
Activities and relationships
People were offered activities, trips and opportunities to socialise. Relatives were made welcome and could visit without restrictions.
“People were offered a range of activities and opportunities to socialise by staff.” from the report
Learning and oversight
The home used audits and investigations to monitor care and learn from concerns. Inspectors found that learning was shared with staff.
“Lessons learned were shared with staff by the provider to reduce the risk of issues reoccurring and to improve the quality of care provided.” from the report
More detail needed in some medicines plans
needs fixingPlans for medicines, creams and thickeners given when needed did not initially contain enough information. The home provided evidence after the inspection that this had been corrected, and inspectors found no harm had occurred.
“During the inspection we identified the plans to support the safe administration of medicines, creams and thickeners prescribed to be given 'when required' needed some additional information to be included.” from the report
- 01How do you make sure medicines, creams and thickeners given when needed have clear instructions in each person's care plan?
- 02How will you check that the changes to these medicines plans remain in place?
- 03How do you decide the number and skill mix of staff needed for each shift?
- 04What activities and community trips would be suitable for my relative?
- 05How would you involve my relative and our family in reviewing their care plan and raising concerns?
This was the first inspection of the newly registered service and covered all five CQC key questions, including premises and care because this is a care home without nursing care. This explanation was written from the published report of 7 November 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of The Chanters Care Home
3 rated inspections over 7 years: the service has held its Good rating throughout.
- November 2023Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2021Inspected but not ratedSafe: Inspected but not rated
- August 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2016GoodSafe: GoodEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Good
- March 2023
Registered with the Care Quality Commission on 23 March 2023.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 100 live-in carers within about an hour of Wigan
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 92 can care for a couple. 11 years' experience on average.
“Primrose is a very kind and compassionate healthcare professional”
“He developed a close affinity with Terence, spending time talking with him before he retired to bed and looking after his needs during the night.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.