CQC report explained · a residential care home
What the CQC found at The Bungalow
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, December 2017
Rated Good; inspectors found caring, safe care, but some handwritten medicines entries did not have two staff signatures.
This was an unannounced comprehensive inspection on 15 November 2017. One inspector met everyone living at the home, one day-care person, staff, a relative and the manager. They reviewed care records, medicines, recruitment, health and safety, and quality checks.
The home supported seven people with learning disabilities, autism and or physical disabilities. Inspectors found enough trained staff, safe medicines arrangements, clean surroundings and suitable support with health needs. They saw staff treating people kindly and respecting their privacy, choices and routines.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. It had also been rated Good at the previous inspection in October 2015. Inspectors noted one medicines-record issue: handwritten entries were not always checked and confirmed by two staff signatures.
Enough skilled staff
Inspectors found enough staff to keep people safe and meet their needs. Staff had training and demonstrated a good understanding of the people they supported.
“People were supported by adequate numbers of staff who had the skills and knowledge to meet their needs.” from the report
Respectful care
Staff were kind, patient and respectful. People were supported with privacy and dignity, including during personal care.
“Staff treated people with dignity and respect.” from the report
Personalised support
Staff understood how people communicated, including through sounds, body language, objects and signs. They supported personal routines, preferred activities and contact with important people.
“Staff were skilled in recognising what a person wanted or was feeling even though people were unable to communicate their needs.” from the report
Quality monitoring
The home used regular audits and reviews to monitor care and identify improvements. Inspectors found the management open and approachable.
“There were quality assurance systems which monitored and improved the quality of the service provided.” from the report
Medicines records
needs fixingHandwritten entries on medicines administration records did not always have the required confirmation from two staff signatures. Inspectors discussed this with the home to reduce the risk of errors.
“To reduce the risk of errors, we discussed the need to ensure that any hand written entries on the MAR charts were checked and confirmed by two staff signatures as this was not always happening.” from the report
- 01What action was taken after inspectors found that handwritten medicines entries did not always have two staff signatures?
- 02How do you make sure staff follow each person's preferred communication method when they cannot communicate verbally?
- 03How are people's health needs monitored and recorded after appointments with health professionals?
- 04How are people and their representatives involved in reviewing care plans and decisions?
- 05What activities and trips are currently available, and how do you adapt them to each person's preferences?
This was an unannounced comprehensive inspection covering all five areas, and the ratings from the previous inspection in October 2015 were also Good. This explanation was written from the published report of 8 December 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of The Bungalow
2 rated inspections over 2 years: the service has held its Good rating throughout.
- December 2017Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2014
Registered with the Care Quality Commission on 20 June 2014.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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76 live-in carers within about two hours of Somerset
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,370 a week. 62 can care for a couple. 12 years' experience on average.
“She looked after my mum, who can be incredibly challenging, so well and so gently, and we always felt confident that my mum was getting the best care available.”
“She was not phased by anything, she was adaptable, kind & gave us complete confidence to go away & not worry about a thing!”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.