CQC report explained · a residential care home
What the CQC found at The Bungalow
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found enough staff, appropriate risk assessments, safe medicine systems and good infection control. Recruitment checks were completed, but the recording and storage of this information was not always adequate, although improvements were made during the inspection.
- Effective?
- Good
- People had detailed assessments and care plans, and staff worked with health professionals. Staff received induction, training, supervision and support, including training for PEG feeding where needed.
- Caring?
- Good
- Inspectors observed warm, respectful and caring relationships. Staff supported people to make choices, maintain independence and communicate their wishes.
- Responsive?
- Good
- Care plans were detailed and personalised. People had access to activities, community trips, relationships, cultural and spiritual support, and a complaints process.
- Well-led?
- Good
- The home had clear leadership, an open culture and regular quality checks. Staff, relatives and visiting professionals gave positive feedback about management and partnership working.
What inspectors found, June 2019
Rated Good; inspectors found safe, kind and personalised care, with a shortfall in recruitment records that was improved during the inspection.
This was a planned inspection on 25 March 2019. Inspectors reviewed care and medicine records, staff recruitment and supervision records, policies and quality checks. They spoke with one person, a relative, staff and visiting health professionals, and observed care.
The home was rated Good overall and Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicine systems, clean surroundings, detailed care plans and caring relationships.
The inspection found that recruitment checks were carried out, but recording and storage of the information was not always adequate. The provider and manager were told about this, and inspectors saw improvements. This was the first inspection since registration.
Safe staffing and medicines
Inspectors found enough staff to meet people's needs and keep them safe. Medicines were stored, administered and recorded safely, with regular checks.
“There were enough staff on duty to support the needs of people and keep them safe.” from the report
Skilled staff
Staff received induction, training, supervision and appraisals. Inspectors found them knowledgeable and able to carry out their roles effectively.
“Staff were competent, knowledgeable and skilled and carried out their roles effectively.” from the report
Kind and respectful care
Inspectors saw positive relationships and a warm atmosphere. Staff respected privacy, dignity, choices and independence.
“During our visit, we observed a warm, pleasant and relaxed atmosphere.” from the report
Personalised support
Care plans included detailed information about people's needs, communication, life history, choices and preferences. People were supported with activities and community involvement.
“Care plans were very detailed, and person centred and gave the reader an excellent understanding of the persons needs both physically and spiritually.” from the report
Open management
The home had clear monitoring systems and an open culture. Staff felt supported, and people and relatives could give feedback through meetings and other routes.
“The service had an open and transparent culture.” from the report
Recruitment records
needs fixingAlthough appropriate recruitment checks were carried out, their recording and storage was not always adequate. The provider was told about this and inspectors saw improvements during the inspection.
“However, we found recording and storage of this information was not always adequate.” from the report
- 01What changes were made to the recording and storage of recruitment checks, and how are these records checked now?
- 02Which staff currently have the training needed to support PEG feeding, and is a trained person always on duty when required?
- 03How are people's communication needs recorded and shared with new or temporary staff?
- 04What activities and community opportunities would be available for my relative, and how would their choices be included?
- 05How are incidents, accidents and complaints reviewed, and how is learning shared with staff?
This was a planned inspection of the care home, including the premises and care provided, and it assessed all five CQC questions. This explanation was written from the published report of 5 June 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of The Bungalow
Each visit the CQC has published, newest first, back to the day the home was registered.
- June 2019Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2017
Registered with the Care Quality Commission on 7 July 2017.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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Fees, photos and reviews from families
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75 live-in carers within about an hour of Nottinghamshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 63 can care for a couple. 10 years' experience on average.
“Ernest is an amazing professional carer who delivers care from the heart.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.