What the CQC found at The Bungalow

Inspectors found enough staff to meet people's assessed needs, including support for chosen activities. Medicines records showed people received their medicines at the right times.

“People received their medication as prescribed and in a safe way.” from the report

People and relatives described staff as caring. Inspectors saw good relationships and support that respected privacy, dignity, choices and independence.

“People received care that maintained their privacy, dignity and treated them with respect.” from the report

Care plans covered people's individual needs, strengths and preferences. Activities were planned around what people enjoyed, both in the home and in the local community.

“Each person had a weekly activity planner detailing activities to be undertaken in line with their personal preferences and preferred routines” from the report

The home worked with outside health professionals when people's needs changed. Records included healthcare needs, staff actions and the outcomes of appointments.

“Staff worked well with other organisations to ensure that they delivered good joined-up care and support.” from the report

Some staff did not have up-to-date practical manual handling and Management of Violence and Aggression training. The manager said this would be arranged, and inspectors found no evidence that care had been affected.

“However, minor improvements were needed to ensure all staff employed at the service had up to date practical manual handling and Management of Violence and Aggression [MVA] training” from the report

Audits were completed on an ad-hoc basis rather than at planned regular times. It was not always clear that actions identified by audits had been completed.

“However, minor improvements were required to demonstrate actions highlighted through the service's auditing processes had been addressed.” from the report

The home had completed important recruitment checks, but it had not always kept a written record of interview discussions and the reasons for appointing staff. Appraisal objectives were also not always set.

“A written record was not completed or retained to demonstrate the discussion had as part of the interview process and the rationale for staff's appointment.” from the report