CQC report explained · a residential care home
What the CQC found at The Bungalow Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that infection risks were managed, including the use of PPE, testing, cleaning, safe admissions and visiting arrangements. The provider also said it had measures to manage COVID-19-related staffing pressures.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Good
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Good
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, March 2022
Inspected but not rated; inspectors found good infection control, safe visiting arrangements and no reported shortfalls.
This was an unannounced, targeted inspection on 23 February 2022. Inspectors looked at infection prevention and control, visiting arrangements and whether COVID-19-related staffing pressures affected care.
The home was clean and hygienic. Inspectors were assured that visitors were protected from infection, people were admitted safely, and personal protective equipment and testing were used safely.
The home had arrangements for people to see friends and relatives safely. It also checked that healthcare professionals were double vaccinated before entering, in line with the rules in force at the time.
The service was inspected but not rated. This means the visit did not give an overall quality rating or full ratings for all five areas of care.
Infection control
Inspectors were assured that the home had effective arrangements to prevent and manage infections. They found the home clean and hygienic.
“We were assured that the provider was making sure infection outbreaks can be effectively prevented or managed.” from the report
Safe family visits
The home had plans to help people see friends and relatives safely while reducing the risk of infection.
“People were supported to see their friends and relatives and were protected from the risk of infection.” from the report
Checks on visiting professionals
The home checked the vaccination status of healthcare professionals before allowing them to enter, as required at the time.
“The registered manager had effective systems in place to ensure healthcare professionals were double vaccinated before they were allowed into the home.” from the report
Inspectors raised no specific concerns in this report.
- 01How have your infection prevention and control arrangements changed since the inspection on 23 February 2022?
- 02How do you currently support safe visits from friends and relatives?
- 03How do you check vaccination or exemption status for visiting professionals now?
- 04How do you monitor staffing pressures and their effect on people's care?
- 05How do you currently provide testing and personal protective equipment for people and staff?
This was a targeted inspection of infection prevention and control, visiting arrangements and COVID-19-related staffing pressures; the service was inspected but not rated and the other areas were not assessed. This explanation was written from the published report of 15 March 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, December 2020
Inspected but not rated; inspectors found good infection control during a recent COVID-19 outbreak.
This was an announced, targeted inspection on 3 December 2020. It looked only at infection prevention and control because the home had recently had a COVID-19 outbreak.
Inspectors were assured that the home was using protective equipment safely, managing admissions, testing people and staff, and following shielding and social distancing rules. They also found the home visibly clean and well maintained.
Staff and relatives were kept updated about COVID-19. People could keep in touch with relatives by telephone or video link, although visits had stopped after the outbreak. The service was inspected but not rated, so this report does not give a full overall quality rating.
Managing the outbreak
Inspectors found that the recent COVID-19 outbreak had been managed well. Staff followed shielding guidance before returning to work.
“A recent outbreak of COVID- 19 at the service had been managed well and the plans in place to support people had been utilised safely.” from the report
Infection control
The home had protective equipment, updated infection control policies, testing and an enhanced cleaning programme.
“There were sufficient PPE supplies in place to ensure safe infection prevention and control practices were undertaken.” from the report
Communication
The registered manager had a clear programme for keeping people, staff and relatives informed about COVID-19 issues.
“The registered manager had a clear communication programme in place for people, staff and relatives to keep them updated with issues related to COVID- 19.” from the report
Keeping in touch
People were supported to contact relatives by telephone or video link while visits were stopped.
“People were supported to keep in touch with their relatives via telephone calls or video links.” from the report
Inspectors raised no specific concerns in this report.
- 01How are visits arranged now, following the period when visiting stopped after the outbreak?
- 02What testing arrangements are currently in place for people living in the home and staff?
- 03How would you shield or isolate people if another outbreak occurred?
- 04How do you make sure staff continue to use protective equipment safely?
- 05When were the other areas of care and management last inspected?
This was a targeted inspection of infection prevention and control only; the service was inspected but not rated and the other key questions were not covered. This explanation was written from the published report of 18 December 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of The Bungalow Care Home
2 rated inspections over 3 years: the service has held its Good rating throughout.
- March 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- December 2020Inspected but not ratedSafe: Inspected but not rated
- April 2020Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2017GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2019
Registered with the Care Quality Commission on 11 November 2019.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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9 live-in carers within about an hour of Lincolnshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
8 can care for a couple. 10 years' experience on average.
“Martin was more than a carer, he managed the home and became my uncle's best friend, enriching his life during his last few years.”
“Magda was always positive and proactive about trying new things to keep dad busy. She also introduced new ideas for keeping dad healthy.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.