CQC report explained · a residential care home
What the CQC found at The Brooklands Residential Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors reviewed infection prevention and control and staffing pressures. They were assured that the home used PPE safely, managed outbreaks and supported safe visiting and admissions.
- Effective?
- Good
- This was not assessed in this targeted inspection.
- Caring?
- Good
- This was not assessed in this targeted inspection.
- Responsive?
- Good
- This was not assessed in this targeted inspection.
- Well-led?
- Good
- This was not assessed in this targeted inspection.
What inspectors found, February 2022
Inspected but not rated; inspectors found good infection control during a COVID-19 outbreak, but this was not a full inspection of care quality.
Inspectors visited on 19 January 2022. The visit was announced 24 hours beforehand. It was a targeted inspection during a COVID-19 outbreak, focusing on infection prevention and control and staffing pressures.
Inspectors found that staff followed infection control procedures. The home had enough protective equipment, suitable disposal bins and regular cleaning routines. People with COVID-19 were supported to isolate in their rooms.
The home was meeting the requirements for testing, safe admissions, visiting arrangements and COVID-19 vaccination for non-exempt staff and visiting professionals. The service was inspected but not rated, so this report does not give an overall quality rating.
Infection control
Staff understood and followed infection control procedures. The home had PPE available and suitable bins for used PPE.
“Staff understood and followed good infection prevention control (IPC) procedures which helped protect people from the risk of infection.” from the report
Managing the outbreak
People with COVID-19 were supported to isolate in their rooms. The home also used separate communal areas where people were at risk, such as from falls.
“People living in the home were supported to isolate in their rooms during the outbreak to help minimise the risk of further infections.” from the report
Clean environment
Inspectors found the home clean and tidy. Regular cleaning and laundry procedures were in place to reduce contamination and infection risks.
“The home was clean and tidy. Regular cleaning routines and procedures helped minimise the risks of contamination and infection.” from the report
Staff training
Managers supported staff to refresh their knowledge of infection prevention and control.
“Managers had supported staff to refresh their IPC knowledge with elearning.” from the report
Inspectors raised no specific concerns in this report.
- 01How are you currently managing COVID-19 or other infection outbreaks?
- 02How do you support residents who need to isolate, including people living with dementia?
- 03How do you manage staffing pressures when staff are absent because of COVID-19?
- 04How do you keep PPE supplies and cleaning arrangements up to date?
- 05What are the current visiting arrangements for residents and their families?
This was a targeted inspection of infection prevention and control and staffing pressures during a COVID-19 outbreak; it was not a full inspection of the other care quality areas. This explanation was written from the published report of 10 February 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, May 2019
The Brooklands Residential Home was rated Good; inspectors found safe, kind and personalised care, with one medicines-record issue corrected during the visit.
This was an unannounced inspection on 16 April 2019. Two inspectors looked at the care, the building and records. They spoke with people living there, relatives, staff and a visiting professional.
The inspectors found enough staff, safe recruitment, safe medicines management and suitable risk checks. The home was clean and tidy. People were treated with dignity, involved in their care and supported to access healthcare, food and activities.
All five CQC areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. This was the same overall rating as the previous inspection, published in October 2016.
Staffing
Inspectors found enough staff available to provide care when people wanted it. Recruitment checks were also completed.
“Sufficient staffing was in place. We observed staff were available to ensure people received the care they needed at a time of their choosing.” from the report
Kind and respectful care
People and relatives spoke positively about the care. Inspectors observed kind interactions and respect for privacy and dignity.
“We saw staff interacting kindly with people and positive relationships had been developed.” from the report
Personalised activities
The home offered varied activities and supported people to achieve personal hopes and wishes, including special outings and experiences.
“The registered manager arranged for them to access a local rink before it was open to the public and specialised staff took the person and two others ice skating in their wheelchairs.” from the report
Good oversight
The manager and senior staff monitored the service through audits, meetings and regular visits. People and staff were able to share their views.
“Senior staff carried out audits. Records included the findings from these and the actions taken were recorded once completed.” from the report
Handwritten medicines records
minorSome handwritten medicines administration records had not been checked and signed as correct by two staff. The manager took immediate action to put this right.
“Where hand written MARs had not been signed as correct by two staff, the registered manager took immediate action to rectify this.” from the report
- 01How do you now check handwritten medicines records and make sure all medicines administration records are completed correctly?
- 02How many staff are usually available during the day and at night for someone with my relative's needs?
- 03How will you involve my relative and our family when their care plan is reviewed or their needs change?
- 04How do you support people with dementia, communication needs or limited mobility to make choices and take part in activities?
- 05How would you support my relative's end of life wishes and involve the relevant people in those decisions?
This was an unannounced inspection of the whole service, including care and premises, and it assessed all five CQC questions. This explanation was written from the published report of 2 May 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of The Brooklands Residential Home
2 rated inspections over 3 years: the service has held its Good rating throughout.
- February 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
Read what inspectors found at The Brooklands Residential Home →
- May 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at The Brooklands Residential Home →
- October 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2014
Report published without a new overall rating.
- December 2013
Report published without a new overall rating.
- April 2013
Report published without a new overall rating.
- April 2013
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 28 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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85 live-in carers within about an hour of Lancashire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 78 can care for a couple. 11 years' experience on average.
“She understands the needs of an elderly person in the early stages of dementia and has treated my mother with great kindness and skill.”
“Thanks to Tracy, Dad was always immaculately dressed and clean, his meals were all home cooked and nutritionally well balanced and his home was always kept really clean and tidy.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.