CQC report explained · a residential care home
What the CQC found at 85 Bath Road
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Staff knew people's individual safety risks and responded when needs changed. Inspectors found enough staff, trained medicines support, infection-control equipment and systems to learn from incidents.
- Effective?
- Good
- Staff had training matched to the needs of the people living at the home. People were supported with food, drink, health appointments and the least restrictive care.
- Caring?
- Good
- Relatives described staff as compassionate and kind. Staff respected people's communication methods, choices, dignity, privacy and independence.
- Responsive?
- Good
- Care plans reflected people's preferences and changing needs. People were supported to take part in activities, use local services and raise complaints.
- Well-led?
- Good
- The manager spent time providing care and checking people's experience. The provider and manager carried out quality checks, listened to feedback and used it to develop care.
What inspectors found, November 2018
Rated Good; inspectors found safe, kind and personalised care, with all five areas remaining Good.
This was an unannounced comprehensive inspection on 17 October 2018. One inspector observed care, spoke with relatives and staff, and reviewed care records, medicines, recruitment checks, health records and quality monitoring.
The home supported up to five people, with three people living there during the inspection. Inspectors found enough staff, safe medicines systems, suitable training and care that supported people's health, choices, dignity and independence.
The home was rated Good overall and Good in Safe, Effective, Caring, Responsive and Well-led. It had also been rated Good at the March 2016 inspection, so the overall rating stayed the same.
Safe staffing
Inspectors found enough staff to provide care and support people to do activities. Staff numbers could be increased when people were anxious or unwell.
“There were enough staff to care for people, and to ensure there was sufficient time to assist people to do things they enjoyed doing.” from the report
Kind relationships
People appeared comfortable and relaxed with staff. Relatives described staff as compassionate and kind, and staff built trusting relationships.
“All the relatives we spoke with told us staff were compassionate and kind.” from the report
Personalised choices
Staff communicated in people's preferred ways and supported them to make everyday decisions about food, activities and care.
“Staff encouraged people to make their own day to day choices.” from the report
Changing needs
Care plans were reviewed when people's needs or preferences changed. The home adapted activities and the environment to help people remain involved.
“We saw staff supported people so their individual, changing needs were met.” from the report
Quality oversight
The manager and provider carried out checks on care quality and safety. Feedback from people and relatives was used to improve support.
“The records we saw confirmed checks on the quality and safety of care at the home were undertaken, so they could be sure any lessons would be learnt.” from the report
Inspectors raised no specific concerns in this report.
- 01What extra staff were recruited when the new person moved in, and are staffing levels still enough for everyone's needs?
- 02How was staff training reviewed as new people's needs changed?
- 03How are medicines reviewed when a person's medicines change, and how is their wellbeing monitored afterwards?
- 04How will my relative be supported to communicate choices, maintain independence and have privacy?
- 05How are people supported to express their wishes about care towards the end of their lives?
This was an unannounced comprehensive inspection covering all five key questions, and the ratings in all five areas remained Good. This explanation was written from the published report of 10 November 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of 85 Bath Road
2 rated inspections over 3 years: the service has held its Good rating throughout.
- November 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2013
Report published without a new overall rating.
- December 2012
Report published without a new overall rating.
- December 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 17 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 100 live-in carers within about an hour of Worcestershire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 85 can care for a couple. 9 years' experience on average.
“I have never met a person who is so kind and thinks about others before himself to such an extent as Chris Malagala.”
“She was very caring, kind and patient to all his needs, she built up a wondetful rapport with him, she was dedicated and was there for him through good times as well as through the tough times”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.