CQC report explained · a residential care home
What the CQC found at The Boyne Residential Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from abuse and avoidable harm. Inspectors found enough suitable staff, safe recruitment, correct medicines records, infection control measures and systems for learning from accidents.
- Effective?
- Good
- Staff had training relevant to people's needs and worked with health and social care professionals. People were supported with food, drink, healthcare, communication and lawful decision-making.
- Caring?
- Good
- Inspectors saw kind and compassionate interactions. People were treated with dignity and respect, involved in decisions and encouraged to remain independent.
- Responsive?
- Good
- Care plans were personalised and regularly reviewed. People were supported with activities, relationships, communication, complaints and end of life wishes.
- Well-led?
- Good
- The home had an open culture, visible management and systems for checking quality. People, relatives, staff and professionals gave positive feedback about how it was managed.
What inspectors found, December 2023
The Boyne Residential Care Home is rated Good; inspectors found safe, kind and personalised care across all five areas.
The inspection was unannounced and took place on 17 October 2023. One inspector and two experts by experience spoke with people, staff, relatives and professionals. They also reviewed care records, staff records and management checks.
Inspectors found that people were safe, supported by enough trained staff and given their medicines correctly. The home was clean, risks were assessed, and accidents and complaints were investigated. People received suitable food, healthcare and support with their communication needs.
Staff treated people kindly and respected their choices, privacy and independence. Care plans recorded people's needs and preferences. People were supported with activities, visitors, relationships and end of life care.
All five areas were rated Good. This means the inspectors found the home was meeting the relevant requirements and that people's needs were being met. The previous overall rating was also Good, published on 15 December 2017.
Enough trained staff
Inspectors found enough suitable staff to meet people's needs. Staff training reflected the health and care needs of the people living in the home.
“The provider ensured there were sufficient numbers of suitable staff.” from the report
Kind and respectful care
Staff listened to people, responded promptly and supported privacy, dignity and independence. Inspectors saw positive and compassionate interactions.
“We observed staff were happy to stop and listen to people.” from the report
Personalised support
Care plans recorded people's needs, choices and preferences. Staff supported interests, communication needs, relationships and daily activities.
“Care plans were written in a person-centred way that included information about people's needs and preferences” from the report
Good oversight
Managers and staff used audits, meetings and reviews to monitor care and make improvements. The home also worked with other agencies when people needed additional support.
“The provider had a clear management structure that monitored the quality of care to drive improvements in service delivery.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you assess and review my relative's care plan, and how will you involve our family in those reviews?
- 02What support can you provide for my relative's communication needs, including hearing, sight, language or translation needs?
- 03Which activities would suit my relative's interests, and how will you support them to take part?
- 04How do you check that medicines are given safely and that staff remain competent to administer them?
- 05How would you respond if our family had a complaint or concern about the care?
This was an unannounced inspection of the care and premises, covering all five CQC questions; all five ratings were given and the previous overall rating was Good. This explanation was written from the published report of 1 December 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, October 2020
Inspected but not rated; inspectors were assured the home had suitable infection prevention and control measures.
Inspectors visited the home on 12 October 2020. The visit was announced and formed part of a thematic review of infection prevention and control.
They observed staff wearing suitable personal protective equipment and found that staff had been trained to use it. Visitors had their temperatures checked and could be given protective equipment.
Inspectors were assured that the home was following infection control procedures. This included safe admissions, testing, shielding, social distancing, cleaning and managing possible outbreaks.
The home was inspected but not rated. This report does not give an overall rating for the quality of care or ratings for the other four questions.
PPE and staff practice
Staff were observed wearing suitable PPE and had received training in how to use it. The home also provided a separate place for staff to change before entering.
“Staff were observed wearing appropriate PPE during our visit and had received training in its use.” from the report
Visitor safety
Visitors had their temperatures checked when they arrived. PPE was available for visitors who needed it.
“Visitors had their temperatures checked on arrival. PPE was supplied to visitors should they need it.” from the report
Inspectors raised no specific concerns in this report.
- 01How are staff and residents currently tested for COVID-19 or other infections?
- 02How do you manage visits, including temperature checks, PPE and social distancing?
- 03What happens if a new resident tests positive or has recently been exposed to infection?
- 04How do staff change clothes and enter the home before starting work?
- 05How would you manage an infection outbreak in the home?
This was an announced thematic review focused on infection prevention and control under the Safe question; the service was inspected but not rated overall. This explanation was written from the published report of 24 October 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of The Boyne Residential Care Home
3 rated inspections over 8 years: the service has held its Good rating throughout.
- December 2023Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at The Boyne Residential Care Home →
- October 2020Inspected but not ratedSafe: Inspected but not rated
Read what inspectors found at The Boyne Residential Care Home →
- December 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2014
Report published without a new overall rating.
- April 2014
Registered with the Care Quality Commission on 28 April 2014.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Hillingdon
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Most charge £980 to £1,320 a week. 81 can care for a couple. 11 years' experience on average.
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