CQC report explained · a nursing home
What the CQC found at The Bernard Sunley Nursing and Dementia Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured about most infection control arrangements, including PPE, testing, visitors, cleaning and admissions. They were only somewhat assured that outbreaks could be prevented or managed because workforce movement arrangements still needed further assessment.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Good
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Good
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, April 2021
Inspected but not rated; inspectors found strong infection control measures, but workforce movement arrangements needed further assessment.
This was an announced, targeted inspection on 26 March 2021. It looked at how well the home was prepared to prevent and control infection during the coronavirus pandemic.
Inspectors were assured about visitors, distancing, admissions, protective equipment, testing, cleaning and the home's infection control policy. They saw good arrangements for visits, including testing, screening, safety screens and garden visits.
The home had plans for managing COVID-19 outbreaks. These plans had helped stop infection spreading further. However, some arrangements about staff movement still needed more assessment under updated government guidance.
The home was inspected but not rated. This report does not give an overall judgement on the quality of care or ratings for the other four areas.
Safe visiting
The home created testing and screening arrangements, non-contact visiting facilities and garden visits to help people see visitors safely.
“The provider took a range of positive steps to enable people to have visitors in line with the national guidance.” from the report
Infection control
The home increased hand-cleaning facilities, had enough protective equipment and used specialist equipment to disinfect indoor areas.
“The provider purchased specialist equipment to disinfect the indoor spaces and we saw an allocated member of staff did this regularly.” from the report
Outbreak response
The home's outbreak plans, zoning and staff arrangements helped prevent COVID-19 from spreading further.
“These plans proved to be effective in preventing the spread of the infection.” from the report
Workforce movement arrangements
needs fixingThe home needed to assess some arrangements again after updated government guidance about staff movement. Inspectors signposted the provider to resources to develop its approach.
“However, some arrangements needed further assessment following the recently updated government guidance on workforce movement.” from the report
- 01What changes were made after the inspection to assess workforce movement arrangements?
- 02How do you now prevent infection spreading when staff work across different areas or services?
- 03Are the visitor testing, screening, safety screen and garden visit arrangements described in the report still available?
- 04How often are indoor areas disinfected, and who is responsible for this?
- 05How are people using the home and staff currently tested for COVID-19 or other infections?
This was a targeted inspection of infection prevention and control during the coronavirus pandemic; it did not rate the overall service or the other four key questions. This explanation was written from the published report of 17 April 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, April 2020
Rated Good; inspectors found safe, kind and personalised care with effective management and no reported breaches.
This was an unannounced inspection on 20 February 2020. Inspectors spoke with people living at the home, relatives, staff and a healthcare professional. They reviewed care plans, medicines records, incident records, policies and quality checks.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found that risks were managed, medicines were recorded safely, staffing levels met people's needs and staff were properly recruited and trained.
People were treated with kindness and respect. They were involved in decisions about their care, offered activities and supported to maintain their independence. The home also responded to complaints and used audits and feedback to improve care.
Managing risks
Care plans included information about people's specific risks, and staff reviewed these regularly. The home acted after repeated falls and the person had no further falls.
“Risks to people were appropriately managed and recorded.” from the report
Kind and respectful care
People were treated warmly and with respect. Inspectors saw staff communicating gently and supporting people's dignity and independence.
“We observed kind interactions between people and staff.” from the report
Personalised activities
People were offered different activities based on their interests. Staff also helped people achieve personal wishes and goals.
“There were a variety of activities and entertainment sessions available for people to take part in.” from the report
Staff training and support
Staff were up to date with essential training and received regular supervision and appraisals. Handover information helped agency and new staff understand people's needs.
“Staff were up to date with essential mandatory training.” from the report
Quality checks
The home carried out regular checks on areas such as medicines and infection control. Inspectors found that identified issues were dealt with promptly.
“Robust quality assurance audits were completed to ensure care was delivered at a high level and safe.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you assess and review my relative's individual risks, including risks linked to dementia, Parkinson's Disease or falls?
- 02How do you make sure agency staff know my relative's care needs and preferences?
- 03What activities would be available for my relative, based on their interests and abilities?
- 04How would you involve me and my relative in care reviews and decisions?
- 05How would you respond if my relative or our family raised a complaint or concern?
This was an unannounced inspection that looked at the premises and care provided, and covered all five CQC questions. This explanation was written from the published report of 16 April 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of The Bernard Sunley Nursing and Dementia Care Home
3 rated inspections over 4 years: the service has improved, from Requires improvement to Good.
- April 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
Read what inspectors found at The Bernard Sunley Nursing and Dementia Care Home →
- April 2020Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at The Bernard Sunley Nursing and Dementia Care Home →
- June 2017Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2016Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
- August 2013
Report published without a new overall rating.
- July 2013
Report published without a new overall rating.
- November 2012
Report published without a new overall rating.
- May 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 7 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
77 live-in carers within about an hour of Surrey
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,250 a week. 66 can care for a couple. 11 years' experience on average.
“Without his support we wouldn't have been able to navigate bringing and keeping Dad at home.”
“Not only has she looked after him beautifully, she has also been great company for him with lively conversation, kindness and humour.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.