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CQC report explained · a residential care home

What the CQC found at The Beeches Care Home

Goodpublished 2 April 2025, 18 months ago

Rated Good: inspectors found the home performing well and meeting their expectations.

The latest report, explained

What inspectors found, March 2022

Beeches Care Home: Inspected but not rated; inspectors were assured that infection risks were being managed during the COVID-19 response.

This was an unannounced, targeted inspection on 1 February 2022. Inspectors checked infection prevention and control because of COVID-19 outbreaks in care homes. They also asked about staffing pressures.

Inspectors were assured that the home was managing visitors, testing, personal protective equipment, social distancing, admissions and infection outbreaks. Staff had infection control training and enough protective equipment.

People had individual COVID-19 risk assessments and care plans. The home reviewed its procedures when national guidance changed. The inspection did not give an overall quality rating.

What inspectors praised
  • Infection control

    The home followed government COVID-19 guidance and used checks for visitors to reduce infection risks.

    “The provider ensured current government guidelines in relation to COVID-19 were followed by staff and visitors to reduce the risk of infection to people living at the service.” from the report
  • Testing and isolation

    People and staff took part in regular whole-home testing. People and staff who tested positive followed national guidance and isolated for the required time.

    “People and staff took part in regular COVID-19 whole home testing.” from the report
  • Protective equipment

    Staff had infection prevention training and enough masks, gloves and aprons. Inspectors saw staff using this equipment properly.

    “There were sufficient stocks available, and staff were seen to be wearing PPE appropriately.” from the report
  • Updated procedures

    The home reviewed and updated its procedures when national guidance changed.

    “The provider had reviewed and updated their practice and procedures following any changes to the national guidelines to reflect best practice.” from the report
What inspectors were concerned about

Inspectors raised no specific concerns in this report.

Questions to ask them, based on this report
  1. 01What measures are currently in place to manage COVID-19-related staffing pressures?
  2. 02How are my relative's individual infection risk assessment and care plan kept up to date?
  3. 03How often are people and staff tested, and what happens if someone tests positive?
  4. 04How do you check that staff use masks, gloves and aprons safely and appropriately?
  5. 05What checks are made when visitors arrive, and how can visits take place safely?

This was a targeted inspection of infection prevention and control, with questions about staffing pressures; it was not a full inspection and the service was inspected but not rated. This explanation was written from the published report of 10 March 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.

An earlier report, explained

What inspectors found, August 2019

The Beeches Care Home was rated Good; inspectors found safe, kind and personalised care, although some medicines records had gaps.

This was an unannounced planned inspection on 31 July 2019. Inspectors spoke with nine people, two relatives and a friend, as well as seven staff. They observed care, reviewed five people's care and medicines records, toured the home and checked staff and management records.

The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines management, suitable training, personalised care and respectful relationships. People were supported with food, activities, healthcare and end of life care.

The home had systems to monitor quality and make improvements. Inspectors noted that some medicines administration records had gaps, but regular audits were used to identify and address mistakes. The overall Good rating remained unchanged from the previous inspection, published on 9 February 2017.

What inspectors praised
  • Enough staff

    Inspectors found consistent staffing and said people did not have to wait long for help. Recruitment checks were completed before new staff started.

    “We received positive feedback about staffing levels and saw there were enough staff on duty to meet people's needs in a timely manner.” from the report
  • Kind and respectful care

    Staff formed supportive relationships with people and respected their privacy, dignity, choices and backgrounds.

    “We saw caring interactions between staff and people throughout the inspection.” from the report
  • Personalised support

    Care plans included people's preferences, likes and dislikes, and were reviewed when their circumstances changed.

    “Care plans were personalised and contained information about people's likes and dislikes.” from the report
  • Good support at the end of life

    The home recorded people's end of life wishes and supported relatives to spend time with them, including offering overnight arrangements.

    “Staff had also put another bed in the person's bedroom should they wish to stay with their family member overnight.” from the report
What inspectors were concerned about
  • Gaps in medicines records

    minor

    Inspectors found gaps in some medication administration records. Regular audits were in place to identify and address mistakes, but families should ask how this is monitored now.

    “Where there were gaps in the MAR charts the registered manager completed regular audits so that any mistakes could be actioned swiftly.” from the report
Questions to ask them, based on this report
  1. 01How often are medicines administration records checked, and what happens when a gap is found?
  2. 02How will you assess and review my relative's care needs and personal preferences before they move in?
  3. 03What activities and community trips would be suitable for my relative, including if they prefer to stay in their room?
  4. 04How would you support my relative's dietary needs, allergies, hydration and healthcare appointments?
  5. 05How would you involve our family in end of life planning and support?

This was an unannounced planned inspection covering all five CQC questions, and the previous Good ratings were reviewed and remained unchanged. This explanation was written from the published report of 28 August 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.

The story over the years

Every inspection of The Beeches Care Home

3 rated inspections over 4 years: the service has held its Good rating throughout.

  1. March 2022Inspected but not ratedcurrent rating
    Safe: Inspected but not rated

    Read what inspectors found at The Beeches Care Home →

  2. August 2019Goodstayed Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good

    Read what inspectors found at The Beeches Care Home →

  3. February 2017Goodstayed Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good

    Read this report on cqc.org.uk

  4. March 2015Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good

    Read this report on cqc.org.uk

  5. March 2014

    Report published without a new overall rating.

    Read this report on cqc.org.uk

  6. September 2013

    Report published without a new overall rating.

    Read this report on cqc.org.uk

  7. December 2012

    Report published without a new overall rating.

    Read this report on cqc.org.uk

  8. March 2012

    Report published without a new overall rating.

    Read this report on cqc.org.uk

  9. January 2011

    Registered with the Care Quality Commission on 17 January 2011.

Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.

Next steps

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