What the CQC found at The Beeches

Inspectors found sufficient staff to care for people safely. Recruitment checks were organised and included criminal records checks and annual declarations of good character.

“Sufficient staff were available to ensure people could be cared for safely.” from the report

People appeared relaxed with staff. Their privacy, dignity, choices and independence were respected, including support to travel independently and use personal space.

“People's privacy and dignity was respected and independence was encouraged.” from the report

Care plans included people's needs, preferences and life history. People and relatives were involved, and activities were adapted to individual interests and abilities.

“Each person a care plan in place that took into account their assessed needs and provided staff with clear information on how these were to be met in people's daily lives.” from the report

Staff worked with healthcare professionals and recorded appointments and outcomes. Communication passports helped share important information about people's needs and preferences.

“People's records included a 'communication passport'.” from the report

Three medicine incidents had occurred in the previous 12 months. No harm was reported, and the provider introduced a second signature system, reassessed staff competence and planned changes to the pharmacy and medicines system.

“The PIR told us that there had been three medication incidents in the past 12 months, found by the provider's checking system.” from the report

A small number of radiators were unprotected. The deputy manager did not consider them a hazard because of their position, but said a full risk assessment would be completed.

“They confirmed however that they would complete a full assessment of the risk to be robust in their approach.” from the report

Formal staff supervision had not always taken place as often as planned. The deputy manager said this would be addressed before staff appraisals.

“The deputy manager advised of some slippage in the frequency of formal staff supervision in recent months, which they would now address to be followed by staff appraisals.” from the report

A neighbour's comment about noise had been recorded, but the home said it needed to keep clearer records of actions taken for all comments and complaints.

“The acting manager told us that they would ensure clear records of actions taken would be completed in future in relation to all comments and complaints received.” from the report