CQC report explained · a residential care home
What the CQC found at The Ark
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found people were protected from abuse and avoidable harm. Risks, accidents, staffing, recruitment, medicines and infection control were managed safely.
- Effective?
- Good
- People's needs and choices were assessed and reviewed. Staff were trained, people were supported with food and healthcare, and legal requirements around consent and best-interest decisions were followed.
- Caring?
- Good
- People and relatives said staff were kind, respectful and supportive. Staff involved people in decisions, respected privacy and promoted independence and contact with relatives and friends.
- Responsive?
- Good
- Care plans contained personalised information about people's needs, preferences and goals. People were supported with communication, relationships, activities, complaints and future wishes.
- Well-led?
- Good
- The manager and staff understood their responsibilities. Audits, meetings and reviews were used to monitor quality, respond to concerns and learn from incidents.
What inspectors found, September 2021
Rated Good; inspectors found safe, kind and personalised care, with people supported to make choices and stay involved in the community.
This was the first inspection since the home was registered. It was unannounced and took place on 24 and 31 August 2021. Inspectors spoke with two people living there, four staff members, two health professionals and relatives of two people. They also reviewed care, medicines, staff and management records.
The home supported up to seven younger adults with a learning disability, including some people with autistic needs. Seven people lived there during the inspection. Inspectors found people felt safe and well cared for. Staff understood people's needs, supported their medicines, promoted independence and helped people take part in activities they enjoyed.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. This means the inspectors found consistently good outcomes and good organisation, care and leadership at the time of the inspection.
Safe care
The home recorded and reviewed incidents, shared learning with staff and carried out checks on the building. Medicines were also safely managed, with staff training and competency checks.
“Staff recorded all incidents. The registered manager monitored and analysed accidents, incidents and safeguarding concerns to aid learning and reduce the risk of them happening again.” from the report
Kind and respectful staff
People and relatives described staff as kind and supportive. Inspectors saw staff treating people patiently and respectfully.
“People and their relatives confirmed they were treated in a kind, respectful and supportive way.” from the report
Choice and independence
People chose how to spend their days and were supported to do activities and daily tasks for themselves. The home also helped people stay connected with relatives and friends.
“People's independence was promoted. They were encouraged to participate in daily activities in the community and to undertake activities of daily living with support from staff when needed.” from the report
Personalised support
Staff knew people's likes, dislikes and support needs. Care plans recorded individual needs, abilities, goals and preferences.
“Staff knew people well and used this knowledge to provide personalised care.” from the report
Open management
People, relatives and staff were involved in decisions through meetings and discussions. The manager used audits and incident reviews to identify improvements.
“Regular checks and audits were used to monitor the quality and safety of the service.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you make sure staffing levels can increase when a person needs extra support?
- 02How do you check that staff remain competent to administer medicines safely?
- 03How will my relative's communication preferences be recorded and used in everyday care?
- 04How are people and relatives involved in reviewing care plans, goals and future wishes?
- 05How can people raise a complaint, and how will the home show that it has responded?
This was an unannounced first inspection covering the home, the care provided and all five CQC questions, including infection prevention and control. This explanation was written from the published report of 25 September 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of The Ark
Each visit the CQC has published, newest first, back to the day the home was registered.
- September 2021Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2019
Registered with the Care Quality Commission on 9 August 2019.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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13 live-in carers within about an hour of Kingston upon Hull, City of
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,350 a week. 12 can care for a couple. 8 years' experience on average.
“What truly stands out is how mindful and attentive she is to all of my medical needs, always going above and beyond to ensure I’m comfortable and well cared for.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.