CQC report explained · a residential care home
What the CQC found at The Aelred Wing at St Hilda's Priory
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Residents said they felt safe. Inspectors found that risks were assessed, staff understood safeguarding, staffing arrangements were suitable, medicines were managed safely and infection control measures were in place.
- Effective?
- Good
- Residents' needs and choices were assessed and reviewed. Staff had relevant training, residents were supported with food, drink and healthcare, and the home followed the Mental Capacity Act principles.
- Caring?
- Good
- Residents described staff as kind, caring and responsive. Inspectors found that residents were involved in decisions, and their privacy, dignity and independence were respected.
- Responsive?
- Good
- Care was personalised and reflected residents' needs and preferences. The home supported communication, relationships, activities and religious practice, and had a complaints process.
- Well-led?
- Good
- Residents and staff spoke positively about the management. Audits, meetings and feedback systems were used to monitor quality and identify improvements.
What inspectors found, May 2022
Rated Good; inspectors found safe, kind and personalised care, with all five areas rated Good.
This was an unannounced inspection. The inspector visited on 10 and 11 May 2022, spoke with three residents and six staff, and reviewed care records, staff files, medicines records and management information.
The home was rated Good overall and in all five areas: Safe, Effective, Caring, Responsive and Well-led. Residents said they felt safe and supported. Inspectors found enough staff, safe medicines practices, suitable training, personalised care and good access to health professionals.
Inspectors also found that residents were involved in their care and could maintain their prayer and worship. Staff were described as kind and approachable, and the home had systems to listen to feedback and make improvements.
The rating means the home was meeting the relevant standards at the time of this inspection. The previous inspection, published in August 2018, also rated the home Good.
Residents felt safe
Residents told inspectors they felt safe, and staff understood how to recognise and report possible abuse. Risk assessments and care records were kept up to date.
“One Sister said, "The staff are knowledgeable, and I feel very safe whilst they are supporting me.” from the report
Personalised care
Care plans included people's preferences, backgrounds, health needs and communication needs. Residents were routinely involved in planning and reviewing their care.
“People received personalised care that reflected their needs and preferences.” from the report
Kind and respectful staff
Residents described staff as kind and caring. Inspectors found that staff promoted dignity, privacy and independence, while providing consistent care from people residents knew.
“Sisters told us staff were kind and caring.” from the report
Support for faith and worship
The home adapted support around residents' religious lives. Residents could access the main chapel, a linked smaller chapel and activities connected with their community.
“Prayer and worship were central to Sisters lives and required adjustments were made to ensure they were supported to maintain and actively practice their faith.” from the report
Open management
Residents and staff said managers were approachable and listened to feedback. Audits, meetings and reviews were used to maintain standards and make improvements.
“Systems and processes were regularly reviewed with any required improvements implemented in a timely way.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you support my relative's particular prayer, worship and other faith practices?
- 02What staffing levels are normally in place, and what contingency plans are used if staff are unavailable?
- 03How do you manage medicines taken only when needed, including creams?
- 04How often would my relative's care plan be reviewed with them and their family?
- 05How would you support my relative to remain independent while managing any risks?
This was an unannounced inspection covering all five key questions, including infection prevention and control; the inspector visited on 10 and 11 May and reviewed two complete care records, three staff files and medicines processes. This explanation was written from the published report of 27 May 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, April 2021
Inspected but not rated; inspectors found good infection-control arrangements during the COVID-19 pandemic.
The home provides accommodation for up to 12 Sisters, with seven living there at the inspection. Inspectors visited on 29 March 2021. The visit was announced.
This was a targeted inspection of infection prevention and control during the COVID-19 pandemic. Inspectors were assured that the home managed visitors, social distancing, admissions, testing, PPE, cleaning and infection outbreaks appropriately.
The home was clean and purpose-built, with enough space for social distancing. Staff also helped residents stay connected with their religious community. The service was inspected but not rated, so this report is not a full quality rating of the home.
Religious community
Staff considered residents' wellbeing and helped them remain part of religious services during the pandemic.
“The registered manager and staff team had fully considered the Sister's well-being and the importance of being included in their religious community throughout the pandemic.” from the report
Clean environment
The purpose-built layout supported infection control and social distancing. Inspectors found the home clean and tidy.
“The home was very clean and tidy throughout.” from the report
Visiting arrangements
The home had a booking system, visitor screening, rapid testing and PPE arrangements.
“There were robust visiting arrangements in place, including a booking system, screening questionnaires, rapid lateral flow testing and the use of PPE.” from the report
Inspectors raised no specific concerns in this report.
- 01What are the home's current arrangements for visitors, testing and PPE?
- 02What overall CQC ratings or assessments are available for care planning, staffing, medicines and residents' day-to-day care?
- 03How does the home currently help residents remain involved in their religious community?
- 04How does the home prevent and manage infection outbreaks now?
- 05What has changed at the home since the inspection on 29 March 2021?
This was a targeted inspection of infection prevention and control during the COVID-19 pandemic; the service was inspected but not rated and other areas were not assessed. This explanation was written from the published report of 20 April 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of The Aelred Wing at St Hilda's Priory
4 rated inspections over 7 years: the service has held its Good rating throughout.
- May 2022Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at The Aelred Wing at St Hilda's Priory →
- April 2021Inspected but not ratedSafe: Inspected but not rated
Read what inspectors found at The Aelred Wing at St Hilda's Priory →
- August 2018Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2017Requires improvementdown from GoodSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- June 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2019
Registered with the Care Quality Commission on 18 April 2019.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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28 live-in carers within about an hour of North Yorkshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,010 to £1,290 a week. 27 can care for a couple. 12 years' experience on average.
“Carla has been a god send with the implementation of bringing mum back home from respite care.”
“She was always 'just present enough': attentive, available, kind and engaging, but without ever over-stepping any boundary”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.