CQC report explained · a residential care home
What the CQC found at Terrys Cross House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from abuse and avoidable harm. Risks, medicines, infection control, staffing and incident monitoring were managed safely.
- Effective?
- Good
- People's physical, mental health and social needs were assessed. Staff had relevant training, and people were supported with healthcare, nutrition, communication and consent.
- Caring?
- Good
- Staff treated people with kindness, dignity and respect. People were involved in decisions and supported to remain as independent as possible.
- Responsive?
- Good
- Care was personalised around people's preferences, interests, communication needs, cultural needs and religious beliefs. People could choose how to spend their time.
- Well-led?
- Good
- The home had an open and inclusive culture. The registered manager had oversight of care quality, staff training, incidents and medicines audits.
What inspectors found, August 2022
Terrys Cross House is rated Good; inspectors found safe, kind and personalised care, with some staff vacancies being managed by the home.
This was an unannounced first inspection of the newly registered home. One inspector spoke with four residents and three staff members, observed care, and checked care plans, risk assessments, medicines records, training records and management systems.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff to provide safe care, although there were vacant posts. They found that risks, medicines, infection control and incidents were managed appropriately.
Residents said they felt safe, happy and respected. Staff knew residents well, supported personal choices, helped people access healthcare, and provided food suited to individual needs. The home had systems for monitoring quality and responding to concerns.
Kind and respectful staff
Residents described staff as kind, caring and respectful. Inspectors also observed staff spending time with people and responding to their needs.
“I am very happy here, the staff treat us well, they are always kind and they come quickly if I need them.” from the report
Personalised care
Care was adapted to individual preferences, including personal routines, faith, food, communication and interests.
“Because we are a small home we can provide a highly personalised service.” from the report
Choice and independence
People were involved in decisions about their care and could choose how they spent their day. Staff supported people to do what they could for themselves.
“People were supported to make their own decisions and staff sought their consent before providing care.” from the report
Food and healthcare support
People received support with healthcare appointments and individual dietary needs. Residents spoke positively about the choice and flexibility around meals.
“You always get a choice of two things, but they will go out of their way to cook something else if you ask for it.” from the report
Management oversight
The manager monitored incidents, staff training, medicines and other quality checks. Staff said they could raise concerns and suggest improvements.
“Systems for monitoring staff training ensured the registered manager had oversight of the training staff had completed and identified any further training needs.” from the report
Vacant staff posts
minorThere were vacant posts at the time of inspection. The manager covered some shifts and staff worked flexibly, and inspectors found that care had not been negatively affected.
“There were some vacant posts but there had not been a negative impact on the care people were receiving.” from the report
- 01How many staff posts are currently vacant, and what progress has been made with recruitment?
- 02How often does the manager or other senior staff cover vacant shifts?
- 03How do you check that people who manage some or all of their own medicines can continue to do so safely?
- 04How will you support my relative's individual interests if they do not want to join group activities?
- 05How will my relative's communication, dietary, religious and healthcare needs be recorded and reviewed?
This was an unannounced first inspection covering all five CQC areas, including infection prevention and control; the previous provider's Good rating was published on 25 January 2020. This explanation was written from the published report of 27 August 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Terrys Cross House
4 rated inspections over 5 years: the service has improved, from Requires improvement to Good.
- August 2022Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2020Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2019Requires improvementstayed Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- November 2017Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- June 2021
Registered with the Care Quality Commission on 1 June 2021.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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28 live-in carers within about an hour of West Sussex
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,170 a week. 23 can care for a couple. 11 years' experience on average.
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.