CQC report explained · a residential care home
What the CQC found at Tentelow Lane
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, December 2019
Tentelow Lane was rated Good; inspectors found kind, safe and personalised care that supported independence.
This was an unannounced, planned inspection on 12 November 2019. One inspector met six of the eight people living there and spoke with staff and managers. The inspector looked at care records, staff records, quality checks, medicines and part of the home.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. People were happy, knew staff well and were supported to make choices, learn skills and take part in activities in the home and local community.
Inspectors found safe medicines practice, enough trained staff, personalised care plans and good support with health needs. The home also supported communication needs, cultural and religious choices, family relationships and community activities.
The home was also rated Good at the previous inspection, published on 17 May 2017. This report says the service would continue to be monitored and could be inspected sooner if concerning information was received.
Kind, familiar staff
People were described as happy and had trusting relationships with staff. Inspectors saw kind and considerate interactions.
“People were happy living at the service. They were treated well by kind and familiar staff.” from the report
Safe medicines
Staff were trained to manage medicines and records and supplies were regularly checked. Additional training meant staff could give insulin safely and more promptly for one person.
“People received their medicines in a safe way and as prescribed.” from the report
Personalised communication
Staff used communication plans, pictorial information and Makaton where needed. This helped people understand information and take part in decisions.
“The way in which people communicated was central to how care and support was planned.” from the report
Strong oversight
The experienced manager and provider used audits, meetings, surveys and action plans to monitor the service and identify improvements.
“The provider had a range of systems and processes for monitoring and improving the quality of the service.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you support my relative's particular communication needs, and which staff can use communication methods such as Makaton?
- 02How would you help my relative learn skills and become more independent while managing any risks?
- 03How would you support my relative with their specific health needs, including medicines or injections if required?
- 04How often would my relative and family be involved in reviewing the care plan and setting personal goals?
- 05What activities, community visits, family contact and religious or cultural support would be available for my relative?
This was an unannounced inspection covering all five CQC questions and both the premises and care, but the environmental tour was only partial and three people's care records were examined. This explanation was written from the published report of 4 December 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, May 2017
Tentelow Lane was rated Good; inspectors found safe, kind and personalised care, with some staff vacancies being recruited to.
This was an unannounced comprehensive inspection on 18 April 2017. The inspector spoke with seven of the eight people living there, staff, managers and five relatives. They reviewed care records, staff records, medicines, complaints, incidents, audits and the home’s environment.
The home supported eight adults with learning disabilities. Some people also had autism or physical disabilities. Inspectors found people were safe, happy and treated with kindness and respect. Staff knew people’s needs well, followed detailed support plans and supported people to make choices about daily life.
All five areas were rated Good: safe, effective, caring, responsive and well-led. The home had also been rated Good at the previous inspection on 14 April 2015, so this inspection found it remained Good.
Kind and respectful care
People had good relationships with staff. Inspectors saw kindness, respect, compassion and attention to privacy and dignity.
“Throughout the inspection we saw that people were treated with kindness and respect.” from the report
Personalised support
Staff knew people’s needs well and followed clear, detailed and regularly reviewed support plans. People were supported to make choices about their routines, food and activities.
“The plans reflected people's individual preferences and wishes.” from the report
Safe medicines and environment
Medicines were safely stored, given as prescribed and checked regularly. The home also had recorded safety, fire and emergency checks.
“People received their medicines as prescribed and in a safe way.” from the report
Inspectors raised no specific concerns in this report.
- 01How many staff vacancies are there now, and how are absences and vacancies covered?
- 02How do you make sure each person’s support plan remains up to date and reflects their current choices?
- 03How are people involved in decisions about activities, meals and changes to the home?
- 04How do you support people who need Makaton, sign language or other communication methods?
- 05How are medicines checked and reviewed, and how would relatives be told about any medicine error?
This was an unannounced comprehensive inspection covering all five ratings; inspectors spoke with seven of eight people, five relatives and staff, and reviewed selected care, staffing, medicines and management records. This explanation was written from the published report of 17 May 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Tentelow Lane
3 rated inspections over 5 years: the service has held its Good rating throughout.
- December 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2014
Report published without a new overall rating.
- September 2013
Report published without a new overall rating.
- February 2013
Report published without a new overall rating.
- September 2012
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 20 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 100 live-in carers within about an hour of Ealing
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,300 a week. 77 can care for a couple. 11 years' experience on average.
“I can truly say that Peter always put Dad at the centre of everything and I know that they found a great friendship in difficult times.”
“She has an unusual combination of kindness and firmness, is quite unflappable, physically strong, extremely savvy”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.