CQC report explained · a nursing home
What the CQC found at Tenchley Manor Nursing Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found that risks were assessed and managed, medicines were given safely, recruitment checks were completed and infection control arrangements were robust. Some people said call bells were answered more slowly in the evening and at night, although staffing rotas showed safe levels.
- Effective?
- Good
- People had detailed assessments and received support from trained staff. The home supported nutrition, healthcare appointments, communication needs and decisions made under the Mental Capacity Act.
- Caring?
- Good
- People and relatives described staff as kind, respectful and caring. Inspectors observed compassionate support and found that people were involved in decisions, treated as individuals and encouraged to remain independent.
- Responsive?
- Good
- Care plans were personalised and regularly reviewed. People were supported with activities, relationships, communication, complaints and end-of-life wishes.
- Well-led?
- Good
- Inspectors found robust governance, regular audits and clear accountability. People, relatives and staff said management was approachable, listened to feedback and acted to improve care.
What inspectors found, October 2022
Rated Good; inspectors found safe, kind and personalised care, with some people reporting slower call-bell responses at night.
Inspectors visited unannounced on 26 September 2022. They spoke with 11 people, eight staff members and 11 relatives. They reviewed care, medicine and recruitment records, staffing information, policies and safety checks.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. People said they felt safe and were treated with kindness. Inspectors found enough staff, safe medicines management, good infection control and personalised care plans.
The home supported people's health needs, choices, communication and relationships. Staff were trained and worked with healthcare professionals. Inspectors found strong quality checks and an approachable management team. Some people said call bells could be answered more slowly in the evening and at night, although rotas showed safe staffing levels and inspectors saw call bells answered promptly.
Safe care and medicines
Risks were assessed and managed, medicines were stored and given safely, and infection control arrangements were in place.
“People received their medicines safely. Robust infection control processes protected people from the risk of infection.” from the report
Personalised support
Care plans reflected people's needs and preferences. People were involved in planning their care and were supported to keep as much independence as possible.
“People received person centred care. Care and support was planned and centred on people's individual and specific needs.” from the report
Kind and respectful staff
People and relatives spoke positively about staff. Inspectors saw compassionate interactions and found that people's dignity, privacy and choices were respected.
“People told us staff treated them with kindness and were caring.” from the report
Strong management checks
The home had clear responsibilities, regular audits and systems for learning from incidents, complaints and feedback.
“Governance processes were robust and effective. There was a strong governance framework in place, with clear lines of accountability and processes to drive quality.” from the report
Call-bell response at night
minorSome people said call bells could take longer to be answered in the evening and at night. Inspectors found safe staffing levels and saw call bells answered promptly during the visit.
“Call bells appear to be answered slower in the evening and night” from the report
- 01How quickly are call bells usually answered during evenings and nights?
- 02How would you meet my relative's particular nursing, dementia, Parkinson's disease or mobility needs?
- 03How are care plans reviewed when a person's needs or preferences change?
- 04How would you support my relative's medicines, including any time-specific or as-needed medicines?
- 05How would you involve our family in healthcare appointments, complaints and end-of-life planning?
This was an unannounced inspection that assessed all five key questions and included a review of infection prevention and control; it was the first inspection of this newly registered service. This explanation was written from the published report of 27 October 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Tenchley Manor Nursing Home
4 rated inspections over 7 years: the service has improved, from Requires improvement to Good.
- October 2022Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2021Inspected but not ratedSafe: Inspected but not rated
- May 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2016Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2015Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
- July 2021
Registered with the Care Quality Commission on 14 July 2021.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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28 live-in carers within about an hour of West Sussex
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,170 a week. 23 can care for a couple. 11 years' experience on average.
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.