CQC report explained · a residential care home
What the CQC found at Temple Manor
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People told inspectors they felt safe and well supported. Staff recruitment, staffing levels, medicines, fire safety and infection control were all found to be managed safely.
- Effective?
- Good
- People's needs and preferences were assessed and used to plan care. Staff had relevant training, people received suitable food and fluids, and staff worked with health professionals.
- Caring?
- Good
- People were treated with kindness, dignity and respect. Staff supported people's choices, privacy and independence, and kept relatives informed.
- Responsive?
- Good
- Care records were detailed and updated when people's needs changed. People could choose activities, maintain relationships and raise complaints, although accessible information was still being developed.
- Well-led?
- Good
- The home had an approachable manager, positive staff morale and systems to monitor quality, safety and risks. Feedback from people, relatives and staff was collected and acted on.
What inspectors found, December 2019
Temple Manor was rated Good; inspectors found safe, kind and well-organised care, with accessible information still being developed.
This was an unannounced inspection over two visits. One inspector spoke with people living in the home, relatives, staff and health professionals. They also observed the environment and a mealtime, and checked care records, medicine records, staff recruitment files and management records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicine arrangements, good infection control and suitable checks on new staff.
People were supported with their health, food, activities and personal choices. Inspectors found that staff knew people's needs, respected their dignity and involved them and their families in decisions.
The home had systems for checking quality, handling complaints and learning from incidents. The report noted that making information available in formats people could understand was still a work in progress.
Safe staffing and medicines
Inspectors found enough staff to meet people's needs and support activities and appointments. Medicines were received, stored, given and disposed of safely.
“There were sufficient staff on duty to meet people's needs, to enable people to take part in social activities and to attend medical appointments.” from the report
Kind and respectful care
People were involved in decisions and supported to remain as independent as possible. Staff respected privacy, dignity and personal preferences.
“Staff encouraged people to do what they could for themselves and helped when they needed it.” from the report
Personalised support
Care records reflected people's needs and were updated when those needs changed. Activities were based on people's interests and choices.
“People received person-centred care; staff had a detailed understanding of their needs and what was important to them.” from the report
Good health and nutrition support
People had varied food and regular drinks, with monitoring where there were nutritional concerns. Staff worked with health professionals to meet people's health needs.
“People's health care needs were met in a timely way.” from the report
Open management
Inspectors found a welcoming service, high staff morale and systems for checking quality and learning from incidents. Complaints were investigated and addressed.
“Systems and processes were in place to ensure the service was assessed or monitored for risk, quality and safety.” from the report
Accessible information still developing
minorThe manager understood that information should be available in formats people could understand, but inspectors recorded that this work was not yet complete. Ask what accessible formats are available now.
“The registered manager was aware of the need to make information for people available in formats they could understand. They said this was 'a work in progress'.” from the report
- 01What accessible formats are available now for people who have communication, hearing, sight or understanding needs?
- 02How do you check that care plans are updated promptly when a person's needs change?
- 03How do you make sure there are enough staff for activities and medical appointments as well as daily care?
- 04How are people's food, drink and weight monitored if there are concerns about nutrition?
- 05How do you use feedback, complaints and incident reviews to make improvements?
This was an unannounced inspection covering all five key questions, including both the care provided and the premises; the report says the service was newly registered, while the previous Good rating was used for planning because the provider's legal entity had changed. This explanation was written from the published report of 31 December 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Temple Manor
Each visit the CQC has published, newest first, back to the day the home was registered.
- December 2019Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2018
Registered with the Care Quality Commission on 2 November 2018.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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28 live-in carers within about an hour of North Yorkshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,010 to £1,290 a week. 27 can care for a couple. 12 years' experience on average.
“Carla has been a god send with the implementation of bringing mum back home from respite care.”
“She was always 'just present enough': attentive, available, kind and engaging, but without ever over-stepping any boundary”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.