CQC report explained · a residential care home
What the CQC found at Tamarix Lodge - Care Home
Rated Requires improvement: inspectors found the home was not performing as well as it should and told it what to change.
What inspectors found, November 2020
Inspected but not rated; inspectors found good infection control arrangements during the Covid-19 thematic review.
The home was inspected on 9 November 2020 as part of a CQC review of infection prevention and control in care homes. The visit was announced.
Inspectors found that visitors had to wear personal protective equipment and complete a health declaration. They also found plans for staff zoning and grouping if there was a Covid-19 outbreak.
The home had regular checks on infection control, kept its policy up to date, and had systems to keep staff informed about current guidance. The service was inspected but not rated, so this report does not give a full overall quality rating.
Safe visiting
The home had risk assessments and controls intended to make visits safer during the pandemic.
“The provider had implemented thorough risk assessments to enable visits to be facilitated safely.” from the report
Outbreak planning
There were plans to separate staff and organise staffing differently if a Covid-19 outbreak happened.
“Plans were in place to enable effective zoning and cohorting of staff in the event of a Covid-19 outbreak.” from the report
Regular infection checks
Inspectors found detailed checks to monitor infection prevention and control practices.
“Regular, detailed checks were in place to ensure effective infection prevention and control practices were followed.” from the report
Up-to-date guidance
The provider had systems to keep staff informed about current guidance and best practice.
“The provider was fully aware of current guidance.” from the report
Inspectors raised no specific concerns in this report.
- 01How are visits managed now, including personal protective equipment and health declarations?
- 02What is the current plan for separating or grouping staff if there is an infection outbreak?
- 03How do you test people living here and staff for infections?
- 04How often are infection prevention and control checks carried out, and what happens if a problem is found?
- 05How are staff kept up to date with current infection control guidance?
This was an announced thematic review focused on infection prevention and control, and the service was inspected but not rated. This explanation was written from the published report of 21 November 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, June 2018
Rated Good; inspectors found safe, kind and responsive care, with some gaps in staff supervision records.
This was an unannounced, comprehensive inspection on 22 May 2018. Inspectors observed care, spoke with people, relatives, staff and visiting professionals, and reviewed five care plans, risk assessments, staff records, audits and the building.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found systems to protect people, enough staff, safe medicines management, suitable training and care plans that were kept up to date.
People were treated with kindness and respect. Their food, health, communication, activities and personal preferences were supported. Inspectors found a visible manager, regular feedback and quality checks. They noted gaps in staff supervision records, linked to the home being without a deputy manager, but said a deputy had been recruited.
People felt safe
People and relatives told inspectors they felt safe. Staff understood safeguarding and how to reduce risks such as falls, choking and poor nutrition.
“Systems and processes were in place that helped keep people safe from harm and abuse.” from the report
Kind and respectful care
Staff were observed treating people with patience, compassion and respect. They supported privacy, dignity and personal choices.
“We saw that people were consistently respected by staff and treated with compassion.” from the report
Personalised support
Care plans included people's histories, preferences, communication needs and choices. They gave staff useful information about how to provide care.
“The care plans we reviewed were person centred, informative and provided staff with enough information to care for people in the way they preferred.” from the report
Activities and social contact
An activities coordinator arranged individual and group activities. Inspectors found this helped reduce the risk of people becoming socially isolated.
“People were encouraged to take part in a range of activities that they enjoyed, some were planned and others were the choice of people at that time.” from the report
Visible leadership
The manager was available and approachable. The home used feedback, meetings and audits to monitor its service and make changes.
“Quality assurance systems were in place to check that the service provided quality care and made improvements where necessary.” from the report
Gaps in staff supervision records
needs fixingInspectors found gaps in records showing staff supervision. The manager said this was because the home had been without a deputy manager, and a deputy had been recruited and was due to start.
“We noted there were gaps in these records.” from the report
- 01How often does each member of staff receive supervision now, and how is this recorded?
- 02How will you assess and update my relative's risks, including mobility, choking, skin integrity and nutrition or hydration?
- 03How will you involve my relative and our family in care plan reviews?
- 04Which activities would suit my relative's interests and abilities, including one-to-one activities?
- 05How will you make sure my relative's medicines, food, drink and healthcare needs are monitored and reviewed?
This was an unannounced comprehensive inspection covering all five questions and the overall quality of the home. This explanation was written from the published report of 28 June 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Tamarix Lodge - Care Home
3 rated inspections over 3 years: the service has improved, from Requires improvement to Good.
- November 2020Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- June 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2016Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2015Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
- December 2013
Report published without a new overall rating.
- March 2013
Report published without a new overall rating.
- February 2012
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 29 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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16 live-in carers within about an hour of East Riding of Yorkshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,030 to £1,420 a week. 14 can care for a couple. 7 years' experience on average.
“She was always 'just present enough': attentive, available, kind and engaging, but without ever over-stepping any boundary”
“What truly stands out is how mindful and attentive she is to all of my medical needs, always going above and beyond to ensure I’m comfortable and well cared for.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.