CQC report explained · a residential care home
What the CQC found at Tallington Lodge Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, April 2019
Rated Good; inspectors found safe, kind and personalised care, but staff supervision was not always happening as planned.
This was an unannounced inspection on 30 January 2019. The inspection included observations, discussions with six people and two relatives, and checks of care records, medicines, recruitment files and quality monitoring.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines systems, person-centred care plans, kind staff and good support with food, healthcare, activities and end-of-life care.
There was one main shortfall. Staff said they had not always received the supervision set out in the home's policy, and staff meetings had not always happened as regularly as needed. After the inspection, the manager sent evidence that supervisions had been booked for staff.
This was the home's first rating. Good means inspectors found people's needs were being met and legal requirements were met at the time of this inspection, but it does not mean every part of the service was perfect.
People felt safe
People and relatives told inspectors they felt safe. Staff had safeguarding training and knew how to raise concerns.
“People were confident that they were safe living at the home.” from the report
Safe staffing and medicines
Inspectors saw enough staff on the inspection day. Medicines were stored, given and recorded safely.
“Medicines were well managed and systems ensured that people's medicines were available to them when needed.” from the report
Personalised care
Care plans included detailed information about people's risks, preferences, communication needs and routines. People and relatives were involved in planning care.
“Care plans were person centred and contained the details staff needed to tailor the care to people's individual needs.” from the report
Kind and respectful staff
Staff built relationships with people, supported their choices and promoted dignity and independence.
“People were supported and treated with dignity and respect; and involved as partners in their care.” from the report
Good food and healthcare support
People were supported with eating and drinking, including modified diets and extra calories where needed. Staff also helped people access healthcare promptly.
“We saw that people were supported to eat with dignity and alternatives offered when people with dementia chose not to eat the first meal offered to them.” from the report
Staff supervision was inconsistent
needs fixingThe home's policy said staff should be offered six supervisions a year, but staff said this had not always happened. The manager later provided evidence that supervisions had been scheduled.
“However, staff told us that they had not always received their supervision in line with the policy.” from the report
Staff meetings were not always regular
minorStaff said meetings had not been happening as regularly as needed. Inspectors raised this with the manager.
“However, they told us that these had not been happening as regularly as they needed and that supervisions had not always been completed.” from the report
- 01How often are staff now receiving supervision, and how do you check that every member of staff receives it as planned?
- 02How regularly are staff meetings held now, and how are staff concerns followed up?
- 03How would you tailor care, activities and communication for my relative's particular needs, including if they have dementia?
- 04How do you check that medicines are given on time and that records remain accurate?
- 05How would you involve our family in care planning, healthcare decisions and end-of-life wishes?
This was an unannounced planned inspection covering all five CQC questions and the overall quality and safety of the home; it was the service's first rating. This explanation was written from the published report of 26 April 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Tallington Lodge Care Home
Each visit the CQC has published, newest first, back to the day the home was registered.
- April 2019Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2017
Registered with the Care Quality Commission on 15 August 2017.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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9 live-in carers within about an hour of Lincolnshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
8 can care for a couple. 10 years' experience on average.
“Martin was more than a carer, he managed the home and became my uncle's best friend, enriching his life during his last few years.”
“Magda was always positive and proactive about trying new things to keep dad busy. She also introduced new ideas for keeping dad healthy.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.