CQC report explained · a residential care home
What the CQC found at Tabs@42
Rated Outstanding: inspectors found the home performing exceptionally well.
- Safe?
- Good
- Inspectors found detailed risk assessments, enough staff, safe recruitment and medicines given and recorded safely. Staff were trained to recognise abuse, manage risks and learn from incidents.
- Effective?
- Good
- People's needs were assessed before moving in, and staff received induction and specialist training. People were supported with food, drink, healthcare appointments and other professionals.
- Caring?
- Good
- Staff were kind, patient and knowledgeable about people's individual needs. Inspectors found that privacy, dignity, choice and involvement in daily routines were respected.
- Responsive?
- Outstanding
- Care was highly personalised around each person's goals, communication needs and interests. Staff used pictorial schedules, social stories, communication devices and other creative methods to support choice, confidence and community involvement.
- Well-led?
- Outstanding
- Inspectors found a strong person-centred culture and committed management. Quality checks, staff meetings, training and learning from incidents were used to improve care.
What inspectors found, June 2018
Tabs@42 rated Outstanding; inspectors found safe, effective and caring support, with outstanding personalised care and leadership.
Inspectors visited on 23 March and 3 April 2018. The inspection was announced. They observed care, spoke with relatives, staff and professionals, and checked care plans, risk assessments, medicines, staffing, training and quality records.
The home was rated Good for Safe, Effective and Caring. Inspectors found enough trained staff, safe medicines practice, personalised risk assessments, appropriate health support and kind relationships with people.
Responsive and Well-led improved from Good to Outstanding. Inspectors found highly personalised communication tools, strong support for independence and community activities, and a management team that used audits, staff ideas and learning from incidents to improve the service.
Personalised communication
The home used a wide range of communication tools designed for each person. These helped people understand activities, express choices and reduce anxiety.
“Extensive communication plans and tools were available that were tailored to each person.” from the report
Independence and community life
Staff supported people to achieve personal goals and take part in activities they chose at home and in the wider community.
“People with complex needs and behaviours that may challenge, were being empowered and enabled to feel a part of their community, and to achieve their goals and more.” from the report
Safe staffing and medicines
Inspectors found enough staff to meet people's needs, with consistent teams and safe systems for administering and checking medicines.
“People received their medicines safely and as prescribed.” from the report
Kind and respectful care
Staff took time to understand people and supported their routines, privacy, dignity and choices.
“During our inspection, we saw that staff were kind and caring towards people and gave them the time they needed to communicate” from the report
Strong leadership
Management had embedded a clear person-centred culture. The home used detailed audits, staff feedback and lessons from events to drive improvement.
“The systems and processes in place to quality check all areas of the service were detailed and robust.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you assess my relative's needs, goals, communication style and behaviours before agreeing a place?
- 02Which pictorial schedules, social stories or communication tools would you use for my relative?
- 03How would you make sure staffing levels and staff skills matched my relative's needs, including when going out?
- 04How do you involve relatives in care planning and provide updates about how someone is doing?
- 05How do you record and review incidents, medicines and changes in support?
This was an announced inspection of the whole service, including care, accommodation, staffing, medicines, records and quality systems; two people were using the home at the time. This explanation was written from the published report of 14 June 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Tabs@42
2 rated inspections over 2 years: the service has improved, from Good to Outstanding.
- June 2018Outstandingcurrent ratingup from GoodSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Outstanding
- April 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- September 2014
Report published without a new overall rating.
- November 2013
Report published without a new overall rating.
- September 2013
Report published without a new overall rating.
- October 2012
Report published without a new overall rating.
- March 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 17 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 100 live-in carers within about an hour of West Northamptonshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,280 a week. 87 can care for a couple. 12 years' experience on average.
“We can all fully relax around Nyarai and she feels like part of our family, which is no mean feat!”
“If you bump into her in the night on her way to the bathroom she will still inquire how you are and if everything is alright.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.