CQC report explained · a residential care home
What the CQC found at Swanholme Court
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, January 2021
Inspected but not rated; inspectors were assured that infection control at Swanholme Court was safe and well managed.
This was an announced, targeted inspection on 13 January 2021. It looked only at infection prevention and control during the coronavirus pandemic.
Inspectors found enough protective equipment, including masks, aprons, gloves and visors. Staff had infection control training and were seen using protective equipment and hand hygiene correctly. The home was clean and hygienic.
The home had procedures for safe admissions and visitor screening. People living there and staff were tested regularly. Inspectors also found that a recent outbreak had been managed in line with government guidance.
The service was inspected but not rated. This means the inspection did not give an overall quality rating or a rated result for the other areas of care.
Protective equipment
There were sufficient stocks of protective equipment, and staff were trained to use it. Inspectors saw staff using it correctly.
“Sufficient stocks of Personal Protective Equipment (PPE) were available which included masks, aprons, gloves and visors.” from the report
Clean environment
Enhanced cleaning was in place and the home appeared clean and hygienic.
“Enhanced cleaning procedures were in place and the environment presented as clean and hygienic throughout.” from the report
Outbreak management
The home had regular testing and inspectors found that a recent outbreak had been managed in line with government guidance.
“A recent outbreak was well-managed and people has been supported to isolate in line with government guidance.” from the report
Inspectors raised no specific concerns in this report.
- 01What infection prevention and control arrangements are in place now, and when were they last reviewed?
- 02How are visitors currently screened before entering the home, and what protective equipment is provided?
- 03How often are people living in the home and staff tested?
- 04What care plans and risk assessments are used if someone needs to isolate?
- 05What arrangements are in place to manage a new infection outbreak?
This was a targeted inspection of infection prevention and control only; the service was inspected but not rated and the report does not give ratings for the other areas of care. This explanation was written from the published report of 27 January 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, February 2018
Swanholme Court was rated Good; inspectors found safe, kind and responsive care, with improvements made since the previous inspection.
This was an unannounced, comprehensive inspection on 14 December 2017. Inspectors observed care, spoke with people living in the home, relatives and staff, and checked care, medicine, recruitment and quality records.
The home was rated Good overall and Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines arrangements, suitable training, kind care and regular care plan reviews.
The previous inspection in October 2016 had rated the home Requires Improvement. Inspectors had found problems with staffing, medicines, care records and quality checks. At this inspection they found the required improvements had been made and the earlier breach had been resolved.
Safe medicines
Medicines were stored securely, given by trained staff and checked through regular audits. Records included medicine details, allergies and photographs to help identify people.
“We found that the arrangements for the storage, administration and disposal of people's medicines were in line with good practice and national guidance.” from the report
Individual support
Staff used personal biographies to understand people's likes, dislikes, relationships and important routines. Activities were varied and included group and one-to-one options.
“The information really helps us to understand the person, their needs and their backgrounds.” from the report
Improvement since 2016
The home had addressed the earlier concerns about staffing, medicines, care records and quality monitoring. The previous breach concerning well-led arrangements had been resolved.
“At this inspection we found the necessary improvements had been made.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you check that staffing levels and the mix of staff skills still meet residents' changing needs?
- 02How often are medicines audited now, and how are any problems found by an audit followed up?
- 03Seven DoLS applications were awaiting approval at the inspection. What is the current position for any residents who are waiting for authorisation?
- 04How are residents and relatives involved in care plan reviews and decisions about activities?
- 05What parts of the refurbishment plan have been completed, and what work remains?
This was an unannounced comprehensive inspection covering all five CQC questions and the overall quality of the home. This explanation was written from the published report of 17 February 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Swanholme Court
2 rated inspections over a year: the service has improved, from Requires improvement to Good.
- January 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- February 2018Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2016Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
- October 2015
Registered with the Care Quality Commission on 30 October 2015.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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9 live-in carers within about an hour of Lincolnshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
8 can care for a couple. 10 years' experience on average.
“Martin was more than a carer, he managed the home and became my uncle's best friend, enriching his life during his last few years.”
“Magda was always positive and proactive about trying new things to keep dad busy. She also introduced new ideas for keeping dad healthy.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.