CQC report explained · a residential care home
What the CQC found at Swanborough House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found people were protected from abuse and avoidable harm. Staffing, risk assessments, medicines, building safety and infection control were managed safely.
- Effective?
- Good
- Staff had training, supervision and support. People received help with healthcare, nutrition, hydration and rehabilitation, and staff followed the Mental Capacity Act principles.
- Caring?
- Good
- Inspectors observed kind and respectful interactions. People were supported with dignity, privacy, independence, communication and involvement in decisions about their care.
- Responsive?
- Good
- Care plans were personalised and included people's needs, preferences and rehabilitation goals. People could take part in activities, hobbies and community trips, with information provided in suitable formats.
- Well-led?
- Good
- Quality checks covered areas including the environment, medicines, training and infection control. Inspectors found a positive and inclusive culture, with people, families and staff involved in the service.
What inspectors found, December 2021
Swanborough House was rated Good; inspectors found safe, kind and personalised care, with effective rehabilitation and leadership.
This was the first inspection of the home. It was unannounced and took place on 09 December 2021. One inspector spoke with people living there, staff and a visiting health professional, observed care and reviewed care, medicine, training and quality records.
The home provides accommodation, care and rehabilitation for people with an acquired brain injury. Inspectors found people were protected from harm, had enough staff, received medicines safely and were supported by staff with suitable training.
Care was described as person-centred, respectful and focused on people's choices, communication and rehabilitation goals. Inspectors also found good support with food, drink, healthcare, activities and infection control during the COVID-19 pandemic.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. This means the inspectors judged the service to be consistently managed and to provide good-quality care at the time of the inspection.
Personalised care
Care and support were tailored to people's needs, preferences and communication styles. Inspectors found care plans gave staff useful guidance.
“People received personalised care and support specific to their needs and preferences.” from the report
Rehabilitation
The home provided rehabilitation staff, activities and rooms to help people build daily living skills and work towards their goals, including returning home.
“We saw examples whereby through rehabilitation work, people now mobilised independently, accesses the local community and were in the process of leaving the service in order to move home with their family.” from the report
Kind and respectful staff
People were treated with compassion and respect. Staff promoted privacy, dignity, independence and involvement in decisions.
“People were supported by staff who knew their needs and cared for them in a respectful way.” from the report
Safe medicines and infection control
Medicine records checked by inspectors were accurate. The home also had appropriate COVID-19 infection control arrangements, including cleaning, PPE and testing.
“The MARs we looked at were completed accurately and correctly.” from the report
Positive leadership
Inspectors found effective quality checks, good staff morale and a positive atmosphere. People were given opportunities to make suggestions and help with recruitment.
“The culture of the service was positive and inclusive.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you assess and review my relative's individual rehabilitation goals?
- 02How many staff would normally be working on the shifts my relative needs, and when would agency staff be used?
- 03How would you support my relative's communication needs, including if they cannot fully verbalise their views?
- 04How would you involve our family in care planning and reviews?
- 05What infection control arrangements are currently in place for visits and possible outbreaks?
This was the first, unannounced inspection and covered all five key questions, including infection prevention and control as part of Safe. This explanation was written from the published report of 31 December 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Swanborough House
Each visit the CQC has published, newest first, back to the day the home was registered.
- December 2021Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2020
Registered with the Care Quality Commission on 2 October 2020.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
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46 live-in carers within about an hour of Brighton and Hove
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,280 a week. 37 can care for a couple. 10 years' experience on average.
“Lottie showed incredible patience and empathy, adapting her routine to fit in with Mum's moods. Most importantly, Lottie's cheerful manner helped Mum to get some enjoyment out of life.”
“He was infinitely patient with them and got on very well with us to the extent that we now regard him as a personal friend.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.