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CQC report explained · a residential care home

What the CQC found at Swan House

Requires improvementpublished 21 October 2021, 4 years ago

Rated Requires improvement: inspectors found the home was not performing as well as it should and told it what to change.

The five questions inspectors ask
Safe?
Good
Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?
Requires improvement
Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?
Requires improvement
Are people treated with kindness and dignity?
Responsive?
Good
Is care built around the person? Care plans, activities, complaints.
Well-led?
Requires improvement
Is the home run well? The manager, the culture, how problems get found and fixed.
The report

We have not explained this report yet

The CQC has not yet published an inspection report for Swan House.

The story over the years

Every inspection of Swan House

5 rated inspections over 5 years: the service has held its Requires improvement rating throughout.

  1. October 2021Requires improvementcurrent ratingup from Inadequate
    Safe: GoodEffective: Requires improvementCaring: Requires improvementResponsive: GoodWell-led: Requires improvement
  2. January 2021Inadequatedown from Requires improvement
    Safe: InadequateWell-led: Inadequate
  3. December 2019Requires improvementstayed Requires improvement
    Safe: Requires improvementWell-led: Requires improvement
  4. August 2018Requires improvementstayed Requires improvement
    Safe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
  5. March 2017Requires improvement
    Safe: Requires improvementEffective: GoodCaring: Requires improvementResponsive: Requires improvementWell-led: Requires improvement
  6. October 2025

    Registered with the Care Quality Commission on 14 October 2025.

Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.

Next steps

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Care at home

89 live-in carers within about an hour of Buckinghamshire

These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.

Most charge £1,020 to £1,300 a week. 79 can care for a couple. 13 years' experience on average.

Loritha C.
4 reviews
From £1,330 a week, 22 years caring
Based about 19 minutes from Buckinghamshire. Can care for a couple
Peter W.
3 reviews
From £1,372 a week, 18 years caring
Based about 25 minutes from Buckinghamshire. Can care for a couple
Jaroslava P.
1 review
From £1,295 a week, 15 years caring
Based about 35 minutes from Buckinghamshire. Can care for a couple
Monicah D.
3 reviews
From £1,155 a week, 14 years caring
Based about 39 minutes from Buckinghamshire. Can care for a couple
“We can all fully relax around Nyarai and she feels like part of our family, which is no mean feat!”
Bridget S., about Nyarai N.
“She was v competent and confident and we felt our mum was safe in her care. She supported us through a difficult time.”
Lucy D., about Loritha C.
See live-in carers near BuckinghamshireProfiles, rates and reviews are free to look at.

Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.