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CQC report explained · a residential care home

What the CQC found at Swaffham House Care Home

Requires improvementpublished 3 November 2022, 3 years ago

Rated Requires improvement: inspectors found the home was not performing as well as it should and told it what to change.

The five questions inspectors ask
Safe?
Requires improvement
Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?
Good
Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?
Requires improvement
Are people treated with kindness and dignity?
Responsive?
Requires improvement
Is care built around the person? Care plans, activities, complaints.
Well-led?
Requires improvement
Is the home run well? The manager, the culture, how problems get found and fixed.
The report

We have not explained this report yet

The CQC has not yet published an inspection report for Swaffham House Care Home.

The story over the years

Every inspection of Swaffham House Care Home

7 rated inspections over 7 years: the service has slipped, from Good to Requires improvement.

  1. November 2022Requires improvementcurrent ratingup from Inadequate
    Safe: Requires improvementEffective: GoodCaring: Requires improvementResponsive: Requires improvementWell-led: Requires improvement
  2. February 2022Inadequatedown from Requires improvement
    Safe: InadequateWell-led: Inadequate
  3. October 2020Requires improvementup from Inadequate
    Safe: GoodWell-led: Good
  4. July 2020Inadequatedown from Good
    Safe: InadequateEffective: InadequateWell-led: Inadequate
  5. December 2017Goodup from Requires improvement
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  6. November 2016Requires improvementdown from Good
    Safe: Requires improvementEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Requires improvement
  7. July 2015Good
    Safe: GoodEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Good
  8. March 2026

    Registered with the Care Quality Commission on 23 March 2026.

Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.

Next steps

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Care at home

13 live-in carers within about an hour of Norfolk

These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.

Most charge £990 to £1,120 a week. 9 can care for a couple. 14 years' experience on average.

Szvetlana M.
2 reviews
From £1,113 a week, 8 years caring
Based about 14 minutes from Norfolk. Can care for a couple
Ruby N.
1 review
From £1,260 a week, 20 years caring
Based about 15 minutes from Norfolk. Can care for a couple
Ibolya Z.
From £945 a week, 17 years caring
Based about 7 minutes from Norfolk
Rafail N.
From £1,120 a week, 15 years caring
Based about 18 minutes from Norfolk. Can care for a couple
See live-in carers near NorfolkProfiles, rates and reviews are free to look at.

Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.