CQC report explained · a residential care home
What the CQC found at Sutton Manor
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, March 2019
Sutton Manor is rated Good; inspectors found safe, kind and person-centred care, with a minor issue about meal choices.
This was an unannounced planned inspection on 31 January 2019. Two inspectors and an expert by experience spoke with people living at the home, relatives, staff and visiting health professionals. They reviewed care records, medicine records, staff files and management information.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicine systems, clean premises and suitable risk assessments. People were treated with kindness, dignity and respect, and care was personalised.
Inspectors noted that people were not always offered a choice of meals during the times observed. The menu was also difficult to read, but the manager said it would be updated. This was the home's first rating under this registration.
Safe staffing and risk management
Inspectors found enough staff on duty and saw that risks such as falls were assessed and managed. Recruitment checks and safeguarding procedures were also in place.
“There were enough staff on duty to support the needs of people and keep them safe.” from the report
Kind and respectful care
People and relatives spoke highly of staff. Inspectors saw caring interactions and found that staff respected privacy, dignity, choices and independence.
“During our visit, we observed a warm, pleasant and relaxed atmosphere.” from the report
Personalised care
Care plans included people's needs, preferences, life history and important relationships. Staff understood the people they supported.
“Care Plans were detailed, person centred and gave the reader an understanding of the person's needs both physically and spiritually.” from the report
Strong leadership and learning
The management team was described as approachable and supportive. The home reviewed incidents, monitored quality and shared learning with staff.
“The service had an open and transparent culture.” from the report
Activities and community links
People could take part in activities and community projects, including visits from local children and a weekly day care service.
“People had access to a wide range of meaningful and interesting activities throughout their day.” from the report
Meal choices were not always clear
needs fixingDuring the meals observed, people were not always offered a choice. The menu showed two days' options in small type, so people and some staff could not say what the choices were. The manager said the menu would be made easier to read.
“We noted that people were not always offered a choice of meals.” from the report
- 01How do you now make sure people are offered a clear choice of meals at every mealtime?
- 02Has the menu been changed so that people can read and understand the available choices?
- 03How are falls and other changing risks reviewed in each person's care plan?
- 04How often are medicines checked, and how are staff assessed as competent to administer them?
- 05How are people's views and preferences used when planning activities and daily care?
This was an unannounced planned inspection covering the overall quality of the care home, including both the premises and the care provided, with all five CQC questions rated. This explanation was written from the published report of 16 March 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Sutton Manor
Each visit the CQC has published, newest first, back to the day the home was registered.
- March 2019Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2018
Registered with the Care Quality Commission on 29 March 2018.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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