CQC report explained · a nursing home
What the CQC found at Sutton Manor Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected by trained staff, sufficient staffing and safe recruitment. Medicines were managed safely, and inspectors found significant improvements in managing falls.
- Effective?
- Outstanding
- People received exceptional support with food and fluids. Staff were well trained and worked closely with health professionals to meet complex needs and support good health outcomes.
- Caring?
- Good
- Staff treated people with kindness, dignity and respect. People were supported to make choices about their daily routines and to maintain independence.
- Responsive?
- Good
- Care plans were detailed, regularly reviewed and personalised. People were offered activities, individual time and support with end of life choices, and complaints were investigated.
- Well-led?
- Good
- People, relatives, staff and health professionals gave positive feedback about the management. Audits identified shortfalls and action plans were followed up.
What inspectors found, February 2019
Sutton Manor Care Home was rated Good overall, with Outstanding effective care and improvements in safety since the last inspection.
Inspectors made an unannounced, comprehensive visit on 9 January 2019. Two inspectors spoke with people, relatives, staff and health professionals. They observed care and checked care records, medicines, recruitment, training, complaints and quality checks.
The home was rated Good overall. Safe, Caring, Responsive and Well-led were rated Good. Effective was rated Outstanding. Inspectors found enough staff, safe medicines management, kind care, detailed care plans and strong work with health professionals.
The home had improved since June 2016. Safe had risen from Requires Improvement to Good, and Effective had risen from Good to Outstanding. Caring, Responsive and Well-led remained Good.
Safe medicines
Medicines were obtained, stored, given and recorded safely. The records checked by inspectors were complete and accurate.
“The medicines records we checked were all fully and accurately completed.” from the report
Food and hydration
The home gave exceptional support to people at risk of poor nutrition or dehydration. Individual diets, preferences and monitoring were clearly recorded.
“People were provided with exceptional levels of support to eat and drink enough to meet their needs.” from the report
Kind and respectful care
Staff knew people well and treated them with kindness, dignity and respect. People were supported to make choices and remain as independent as possible.
“People were treated with genuine and sincere kindness, respect and compassion.” from the report
Personalised support
Care was tailored to individual needs and interests. Activities included group events and one-to-one time for people who did not want to join communal activities.
“Care was personalised, highly responsive and sensitive to individual needs.” from the report
Quality monitoring
The management team used audits and feedback to find areas for improvement. Actions were checked to make sure they were completed.
“A comprehensive quality assurance system identified shortfalls and evidenced where actions were taken to make improvements.” from the report
Staff pressure
minorStaff survey feedback showed that some staff sometimes found their work stressful. The report says this was discussed and actions were in place, but families may want to ask what those actions achieved.
“Staff also noted they sometimes found their work stressful.” from the report
- 01Some staff said they sometimes found their work stressful. What actions were taken, and how are staff wellbeing and staffing levels monitored now?
- 02The home introduced intentional rounds to reduce falls. How is this approach working now, and how are individual falls risks reviewed?
- 03The report describes strong support with nutrition and hydration. How would you support my relative if they were at risk of losing weight or not drinking enough?
- 04How are my relative's care plans reviewed when their needs or preferences change?
- 05The report says staffing had become less reliant on agency workers. What is the current use of agency staff, and how do you maintain continuity of care?
This was an unannounced comprehensive inspection covering all five key questions, with the premises and care provided both looked at. This explanation was written from the published report of 15 February 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Sutton Manor Care Home
2 rated inspections over 3 years: the service has held its Good rating throughout.
- February 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: OutstandingCaring: GoodResponsive: GoodWell-led: Good
- August 2016GoodSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2014
Registered with the Care Quality Commission on 30 April 2014.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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26 live-in carers within about an hour of Hampshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,260 a week. 23 can care for a couple. 14 years' experience on average.
“I cannot recommend Prisca highly enough, she is one in a million.”
“He stayed with her throughout the pandemic, refusing to visit his own family, who lived nearby, to reduce the risk of infection.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.