CQC report explained · a residential care home
What the CQC found at Sutton House
Rated Outstanding: inspectors found the home performing exceptionally well.
- Safe?
- Good
- People were protected from abuse and avoidable harm. Risks were managed while respecting people's choices, medicines were handled safely and there were enough staff.
- Effective?
- Good
- People received effective support from trained staff and had access to healthcare. They were supported to make decisions, eat and drink well and develop healthier lives.
- Caring?
- Outstanding
- Staff treated people with exceptional kindness, dignity and respect. People were supported to express themselves, maintain relationships and become more independent.
- Responsive?
- Outstanding
- Support was tailored to people's preferences, interests and communication needs. People had active social lives and were supported with education, work, holidays and community activities.
- Well-led?
- Outstanding
- The home had a strong person-centred culture and effective quality checks. People, relatives and staff were encouraged to give feedback, and leaders acted on concerns and suggestions.
What inspectors found, March 2019
Rated Outstanding; inspectors found exceptionally caring, responsive and well-led support, with safe and effective care rated Good.
This was an unannounced, scheduled inspection on 12 February 2019. One inspector spoke with four people, three relatives and staff and managers. They reviewed care records, staff files, medicines, accidents, audits and safety documents, and observed people and staff together.
The home supports seven men with learning disabilities. Inspectors found people were safe, received their medicines as prescribed and had enough staff. Staff supported people to make choices, build skills and maintain their health.
Care was exceptionally kind and respectful. People were supported to lead full lives, keep relationships, use local services, attend college, work and go on holidays. Support was personalised and people were involved in decisions about their lives.
The overall rating was Outstanding. Safe and Effective were rated Good. Caring, Responsive and Well-led were rated Outstanding. The home had also been rated Outstanding at the previous inspection, published on 16 June 2016.
Kind and respectful staff
Inspectors saw warm relationships and staff who knew people well. People were treated as individuals and given time and reassurance.
“We observed kind and respectful interactions where people were given time to express themselves fully.” from the report
Choice and independence
People directed their own lives and were supported to build confidence and skills. The home helped people achieve personal goals, including independent travel.
“People were supported to be as independent as possible and this was central to the service provided at Sutton House.” from the report
Active lives and community links
People took part in activities they chose, used local facilities, attended college and, in one case, worked at a charity shop.
“People had active social lives and were a part of their local community.” from the report
Personalised support
Support plans focused on people's abilities, preferences and interests. People were helped to understand and contribute to their plans.
“Support plans were personalised and written around individual's needs, preferences, likes and dislikes.” from the report
Strong leadership
The home had a clear focus on equality, human rights and person-centred support. Regular audits were used to monitor and improve quality.
“There were organised, effective systems in place to monitor and improve the quality of the service.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you support my relative to make their own choices and be involved in their support plan?
- 02How would you manage risks while still allowing my relative to remain as independent as possible?
- 03What training and support do staff have for my relative's particular needs and behaviour?
- 04What activities, education, work or community opportunities could my relative take part in?
- 05How would you support my relative's communication, cultural needs and relationships with family and friends?
This was an unannounced, scheduled inspection of the care home, covering accommodation and care, with all five CQC questions rated. This explanation was written from the published report of 28 March 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Sutton House
2 rated inspections over 3 years: the service has held its Outstanding rating throughout.
- March 2019Outstandingcurrent ratingstayed OutstandingSafe: GoodEffective: GoodCaring: OutstandingResponsive: OutstandingWell-led: Outstanding
- June 2016OutstandingSafe: GoodEffective: GoodCaring: OutstandingResponsive: OutstandingWell-led: Good
- July 2014
Report published without a new overall rating.
- December 2013
Report published without a new overall rating.
- March 2013
Report published without a new overall rating.
- January 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 13 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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75 live-in carers within about an hour of Nottinghamshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 63 can care for a couple. 10 years' experience on average.
“Ernest is an amazing professional carer who delivers care from the heart.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.