CQC report explained · a residential care home
What the CQC found at Sutherland Court
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, March 2022
Sutherland Court was inspected but not rated; inspectors found good infection control and visiting arrangements.
This was an unannounced, targeted inspection on 9 February 2022. Inspectors looked mainly at infection prevention and control, visiting arrangements, and whether COVID-19 staffing pressures were affecting care.
Inspectors found ample personal protective equipment, suitable cleaning arrangements, and staff who understood how to use protective equipment safely. They were assured that the home was following infection control measures, including testing, social distancing, admissions and outbreak management.
Staff supported family and social contact through visits, video calls and phone calls. Relatives were positive about how visits were managed. The home also had systems to record vaccination status for staff and non-exempt visitors.
The service was inspected but not rated. This means the report does not give an overall quality rating or a rating for Safe from this inspection.
Personal protective equipment
The home had enough protective equipment, and staff understood how to use and dispose of it safely.
“There were ample supplies of PPE. Staff understood how to put on, take off and dispose of PPE in a safe way.” from the report
Cleaning and infection control
Cleaning schedules covered frequently touched areas, and staff had completed infection control training.
“Enhanced cleaning schedules were in place to ensure high touch areas were cleaned frequently.” from the report
Family contact
Staff supported visits and also used video and phone calls to help people keep in touch with family and friends.
“Relatives were complimentary of the way the staff were managing visiting.” from the report
Vaccination records
The home had systems for recording vaccination status and was meeting the vaccination requirement in force at the time.
“All staff were fully vaccinated and systems were in place for recording the vaccination status of staff and non-exempt visitors.” from the report
Inspectors raised no specific concerns in this report.
- 01How are staffing pressures affecting care now, and what steps are being taken if staff are absent?
- 02How are visits arranged now, and what happens if there is an infection outbreak?
- 03How do you check that staff and visiting professionals meet the current vaccination or exemption requirements?
- 04How often are high-touch areas cleaned, and how is this checked?
- 05How would you manage a new infection outbreak among residents and staff?
This was a targeted inspection of infection prevention and control, visiting arrangements and COVID-19 staffing pressures; the service was inspected but not rated. This explanation was written from the published report of 1 March 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, December 2020
Sutherland Court was inspected but not rated; inspectors were assured infection control was safe.
This was an announced, targeted inspection on 28 October 2020. It looked at infection prevention and control because of coronavirus outbreaks in care homes.
Inspectors found information and national guidance available, enough personal protective equipment, trained staff, infection control champions and enhanced cleaning. They were assured that the home was following safe infection prevention and control procedures.
The home was not given an overall rating or a rating for safe care. The inspectors only assessed infection prevention and control, and signposted the provider to resources to develop its approach.
Personal protective equipment
There were enough supplies of personal protective equipment. Staff had training and were observed using it safely.
“Sufficient stocks of personal protective equipment (PPE) were available.” from the report
Infection control systems
The home had infection control champions, audits and action plans to address improvements.
“Infection control champions were in place.” from the report
Contact with family
People were supported to keep in touch with family through window and garden visits and technology.
“Systems were in place to support people and staff to maintain social distancing.” from the report
Further development suggested
minorInspectors signposted the provider to resources to develop its infection prevention and control approach. The report does not give further details about what needed development.
“We have also signposted the provider to resources to develop their approach.” from the report
- 01How often are infection control audits carried out, and what actions have followed them?
- 02How are staff trained to put on and take off personal protective equipment safely?
- 03How is the home currently supporting window, garden or indoor visits with family?
- 04How are people and staff being tested for coronavirus?
- 05How does the home prevent and manage infection outbreaks?
This was a targeted inspection of infection prevention and control only; the service was inspected but not rated and the other care questions were not assessed. This explanation was written from the published report of 1 December 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Sutherland Court
2 rated inspections over 3 years: the service has held its Good rating throughout.
- March 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- December 2020Inspected but not ratedSafe: Inspected but not rated
- December 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2014
Report published without a new overall rating.
- June 2013
Report published without a new overall rating.
- June 2012
Report published without a new overall rating.
- October 2010
Registered with the Care Quality Commission on 1 October 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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