CQC report explained · a residential care home
What the CQC found at Sussex Grange Residential Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People said they felt safe. Inspectors found that risks were assessed, medicines were managed safely, staffing levels were sufficient and the home was clean and hygienic.
- Effective?
- Good
- Staff had relevant training, supervision and support. People's nutritional and health needs were assessed, and the home worked well with health services.
- Caring?
- Good
- Staff treated people with kindness and respect. Inspectors saw staff protect people's privacy and found that people were involved in choices about their care.
- Responsive?
- Good
- Care plans reflected people's needs, routines and preferences. People had access to activities, community facilities and a complaints process.
- Well-led?
- Good
- The home had an open culture and approachable management. Residents, relatives and staff were encouraged to share their views, and audits were used to monitor quality.
What inspectors found, August 2018
Rated Good; inspectors found safe, kind and responsive care, and the previous Mental Capacity Act shortfall had been put right.
The inspection was unannounced and took place on 13 June 2018. Inspectors spoke with people living at the home, relatives, staff and a health professional. They observed care and checked care plans, medicines, staff records, complaints, accidents and quality checks.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. People said they felt safe and were positive about the staff, food, activities and management. Inspectors found enough staff, safe medicines management, clean premises and care that was tailored to people's needs.
At the previous inspection, the home had not followed the correct Mental Capacity Act procedures. This inspection found that capacity assessments and best-interest decisions were now being completed when needed, so that requirement had been met.
Safe care
Inspectors found that risks were assessed and action was taken to reduce them. They also found safe medicines management, suitable staffing and clean premises.
“People said they felt safe. Staff were trained in safeguarding procedures and had a good awareness of the importance of protecting people.” from the report
Kind and respectful staff
Staff were observed speaking kindly to people and respecting their privacy. Care was based on people's individual needs and preferences.
“We observed staff spoke to people kindly and with respect.” from the report
Individual care and activities
Care records included people's routines, life histories and preferences. People enjoyed activities such as quizzes, crafts, music and trips into the local community.
“There was an activities programme which was given to each person.” from the report
Open management
People and relatives could raise concerns with the provider and manager. Meetings, a family forum, newsletters and audits supported involvement and quality checks.
“The service was well led and had a culture of openness which promoted person centred care.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you provide information in an accessible format while your Accessible Information Standard policy is still being developed?
- 02How do you assess whether a person can consent to care, and how are best-interest decisions recorded?
- 03How many care staff will usually be on duty during the day and overnight for my relative's needs?
- 04How would you adapt activities and communication to my relative's interests and abilities?
- 05How are a person's wishes for end of life care recorded and reviewed?
This was an unannounced inspection covering all five CQC questions, including the premises and care, with the previous Mental Capacity Act requirement checked. This explanation was written from the published report of 14 August 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Sussex Grange Residential Care Home
2 rated inspections over 2 years: the service has held its Good rating throughout.
- August 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Sussex Grange Residential Care Home →
- June 2016GoodSafe: GoodEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Good
- September 2013
Report published without a new overall rating.
- May 2013
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 21 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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28 live-in carers within about an hour of West Sussex
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,170 a week. 23 can care for a couple. 11 years' experience on average.
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.