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CQC report explained · a nursing home

What the CQC found at Surrey Oaks Nursing Home

Goodpublished 10 December 2025, 9 months ago

Rated Good: inspectors found the home performing well and meeting their expectations.

The report

We have not explained this report yet

The CQC has not yet published an inspection report for Surrey Oaks Nursing Home.

The story over the years

Every inspection of Surrey Oaks Nursing Home

7 rated inspections over 7 years: the service has held its Requires improvement rating throughout.

  1. July 2022Requires improvementcurrent ratingup from Inadequate
    Safe: Requires improvementEffective: GoodCaring: Requires improvementResponsive: GoodWell-led: Requires improvement
  2. February 2022Inadequate
    Safe: InadequateEffective: Requires improvementCaring: InadequateResponsive: Requires improvementWell-led: Inadequate
  3. November 2020Inspected but not rated
    Safe: Inspected but not ratedEffective: Inspected but not rated
  4. October 2019Requires improvementdown from Good
    Safe: Requires improvementEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Requires improvement
  5. June 2018Goodup from Requires improvement
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  6. April 2017Requires improvementdown from Good
    Safe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
  7. September 2015Goodup from Requires improvement
    Safe: GoodResponsive: GoodWell-led: Requires improvement
  8. March 2015Requires improvement
    Safe: Requires improvementEffective: GoodCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
  9. April 2024

    Registered with the Care Quality Commission on 29 April 2024.

Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.

Next steps

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This home

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Care at home

At least 100 live-in carers within about an hour of Sutton

These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.

Most charge £980 to £1,230 a week. 81 can care for a couple. 11 years' experience on average.

Allen N.
1 review
From £1,120 a week, 20 years caring
Based about 5 minutes from Sutton. Can care for a couple
Sharon R.
2 reviews
From £1,015 a week, 25 years caring
Based about 11 minutes from Sutton. Can care for a couple
Jessica S.
1 review
From £1,400 a week, 16 years caring
Based about 18 minutes from Sutton. Can care for a couple
Farida M.
1 review
From £1,229 a week, 10 years caring
Based about 20 minutes from Sutton. Can care for a couple
“She cared for my mum with Alzheimer's with endless patience and kindness, always arriving with a smile and a positive attitude”
Marie-anne B., about Carla A.
“Terry has been of invaluable help to our family while working as a part-time live-in carer for our mother for approximately 6 months”
Bianca V., about Terry S.
See live-in carers near SuttonProfiles, rates and reviews are free to look at.

Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.