What the CQC found at 25/27 Haymill Close

The earlier problems with bathroom cleanliness and equipment storage had been corrected. Inspectors found the bathrooms clean and equipment stored appropriately.

“Both bathrooms at the home were clean and well-maintained. The service had made provision for unused items to be stored appropriately.” from the report

Medicines records were completed appropriately, storage was secure and checks were carried out by managers and staff.

“Medicines were stored securely and administered by staff who had received training to administer people's medicines in a safe manner.” from the report

Staff understood how to recognise and report abuse. The manager reviewed incidents and shared learning to help prevent repeat mistakes.

“When mistakes or near misses had been made learning from those mistakes was shared with the staff team to prevent a reoccurrence.” from the report

The home had daily, weekly and monthly checks covering areas such as food safety, medicines, records, fire safety and premises.

“The registered manager and the provider Certitude had systems in place for auditing the service to ensure a good standard of service delivery.” from the report

Inspectors found daily handovers, regular staff meetings and support from senior management.

“There were good lines of communication between the management team and staff.” from the report

One fridge had been recorded at 6 degrees for 16 days, but the thermometer showed 12 degrees. The manager said this would be discussed with staff and monitored.

“One fridge was recorded at 6 degrees for 16 days. However, when we looked at the thermometer it was 12 degrees.” from the report

Two staff were leaving and the home was short of permanent staff. Recruitment was under way, with bank or known agency staff to be used if needed.

“We had enough staff but two staff are leaving…we are now short of permanent staff.” from the report